Bilingual Retail Service Lead

O'Reilly Auto Parts; Topeka (KS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k Plan

Medical Insurance

Dental Insurance

Vision Insurance

FSA

Career Growth

Job summary

O'Reilly Auto Parts in Topeka, KS is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations.

This role will take on shift management in the absence of supervisors, supervise the showroom, handle transfers and orders, and ensure accurate refunds and secure daily cash handling. Bilingual candidates are encouraged to apply, and the position offers growth within a company known for promoting from within.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in Topeka, KS is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations.

This role will take on shift management in the absence of supervisors, supervise the showroom, handle transfers and orders, and ensure accurate refunds and secure daily cash handling. Bilingual candidates are encouraged to apply, and the position offers growth within a company known for promoting from within.