Bilingual Retail Paint & Customer Service Specialist

Sherwin-Williams; Santa Fe (NM); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

Sherwin-Williams in Santa Fe, NM, is seeking a Customer Service Specialist to assist customers, answer product questions, and drive sales. The role emphasizes prompt problem resolution, product knowledge, and maintaining high store standards. Fluency in English and Spanish is required, with physical ability to lift items and work flexible hours.

The position focuses on customer satisfaction, accurate transactions, and meeting monthly to yearly sales goals in a retail environment.

Qualifications

• Must be at least 18 years old.
• Eligible to work without sponsorship now or in the future.
• Read, write, comprehend and communicate in English.
• Read, write, comprehend and communicate in Spanish.
• Able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams employee: must have a 'meets expectations' rating.
• Internal Sherwin-Williams employee: HR Cloud eLearning completed.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work order files and formulas.
• Pull products from sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products and discuss options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual (English/Spanish)

Cash handling

Stock management

Delivery coordination

Team collaboration

Education

High School diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams in Santa Fe, NM, is seeking a Customer Service Specialist to assist customers, answer product questions, and drive sales. The role emphasizes prompt problem resolution, product knowledge, and maintaining high store standards. Fluency in English and Spanish is required, with physical ability to lift items and work flexible hours.

The position focuses on customer satisfaction, accurate transactions, and meeting monthly to yearly sales goals in a retail environment.