Bilingual Retail Lead | Customer Service & Team Growth

Red-White-and-Blue-Thrift-Stor; Florida; On-site; USD 23,000 - 26,000; Full time

Job summary

RWB Thrift is seeking a Retail Supervisor to support the Retail Manager and oversee daily sales-floor operations. You will collaborate with the team to deliver excellent customer service, maintain store standards, and hit sales targets, with guidance from the Retail Manager.

The role offers growth opportunities in a bustling thrift store environment. You will supervise daily activities, coach team members, and ensure efficient cashier operations and floor management, contributing to an engaging

Qualifications

• Bilingual English and Spanish preferred.
• Excellent verbal and written communication skills.
• Basic computer skills, including MS Office, Teams, and Outlook.
• Ability to work independently and complete assignments.
• High school diploma or GED preferred
• Previous thrift, retail, warehouse, or customer-facing experience is preferred, but not required.

Responsibilities

• Operational Oversight: Manage day-to-day operations of the sales floor, ensuring adherence to store standards and efficient customer service.
• Team Development: Supervise and mentor retail team members, providing ongoing coaching to enhance performance.
• Customer Service Excellence: Ensure exceptional customer service, handle inquiries, and resolve issues promptly.
• Inventory Management: Oversee inventory levels on the sales floor, ensuring products are well-stocked and priced accurately.
• Cashier Operations: Supervise cashier operations and cash handling procedures.
• Learning and Growth: Review key reports and understand departmental goals to contribute to performance metrics.
• Collaborative Leadership: Work with the Retail Manager to implement sales strategies and drive store success.

Skills

Bilingual English/Spanish

Customer service

Team leadership

Communication skills

Computer basics

Education

High school diploma or GED

Tools

MS Office

Teams

Outlook

Job description

RWB Thrift is seeking a Retail Supervisor to support the Retail Manager and oversee daily sales-floor operations. You will collaborate with the team to deliver excellent customer service, maintain store standards, and hit sales targets, with guidance from the Retail Manager.

The role offers growth opportunities in a bustling thrift store environment. You will supervise daily activities, coach team members, and ensure efficient cashier operations and floor management, contributing to an engaging