Bilingual Retail Facilities & Maintenance Coordinator

My Wireless; San Juan (PR); On-site; USD 13,776 - 19,286; Full time

Job summary

My Wireless is seeking a Retail Maintenance Coordinator to support day-to-day maintenance operations for our retail locations. You will manage service tickets, coordinate with store teams, and assist with vendor scheduling and documentation to ensure issues are resolved promptly and within SLAs.

This entry-level role offers exposure to facilities coordination, training, and a clear path into more senior logistics and operations roles within our store network.

Qualifications

• High school diploma or equivalent required.
• Strong organizational and time-management skills.
• Good written and verbal communication.
• Basic computer proficiency with ticketing systems, email, and spreadsheets.
• Ability to manage multiple tasks in a fast-paced environment.
• Reliable follow-through and attention to detail.

Responsibilities

• Monitor and manage maintenance tickets from creation through resolution.
• Communicate with retail store teams remotely to verify maintenance needs and gather required details.
• Coordinate with approved vendors to schedule service calls and confirm scope of work.
• Ensure vendors understand work expectations, verification requirements, and SLA timelines.
• Track service completion and assist with basic cost controls to remain within budget guidelines.
• Maintain vendor documentation, including invoices and W-9 forms.
• Support vendor relationships by providing clear communication and timely follow-up.
• Update internal systems with accurate notes, statuses, and documentation.

Skills

Organizational skills

Time management

Communication

Multitasking

Attention to detail

Reliability

Education

High school diploma or equivalent

Tools

Ticketing systems

Email

Spreadsheets

Job description

My Wireless is seeking a Retail Maintenance Coordinator to support day-to-day maintenance operations for our retail locations. You will manage service tickets, coordinate with store teams, and assist with vendor scheduling and documentation to ensure issues are resolved promptly and within SLAs.

This entry-level role offers exposure to facilities coordination, training, and a clear path into more senior logistics and operations roles within our store network.