Bilingual Retail Maintenance Coordinator

Liberty - My Wireless; San Juan (PR); On-site; USD 38,000 - 56,000; Full time

Job summary

Liberty - My Wireless is seeking an entry-level Retail Maintenance Coordinator to support day-to-day maintenance operations for retail locations, focusing on service tickets and vendor scheduling. You will verify needs with store teams, track SLAs, and help control costs within budget guidelines.

The role emphasizes organization, clear communication, and reliable follow-through, making it ideal for candidates early in their facilities coordination career.

Qualifications

• High school diploma or equivalent.
• Strong organizational and time-management skills.
• Clear written and verbal communication, reliable follow-through.

Responsibilities

• Monitor and manage maintenance tickets from creation through resolution.
• Communicate with retail store teams remotely to verify maintenance needs and gather required details.
• Coordinate with approved vendors to schedule service calls and confirm scope of work.
• Ensure vendors understand work expectations, verification requirements, and SLA timelines.
• Track service completion and assist with basic cost controls to remain within budget guidelines.
• Maintain vendor documentation, including invoices and W-9 forms and update internal systems with accurate notes.

Skills

Organizational skills

Time-management

Communication

Follow-through

Attention to detail

Multitasking

Basic computer skills

Education

High school diploma or equivalent

Tools

Ticketing systems

Spreadsheets

Email

Job description

Job SummaryThe Retail Maintenance Coordinator supports day-to-day maintenance operations for retail locations by managing service tickets, coordinating with store teams, and assisting with vendor scheduling and documentation. This role focuses on ensuring maintenance issues are addressed efficiently, within established service level agreements (SLAs), and in alignment with budget guidelines.This is an entry-level to early-career role ideal for candidates with strong organization, communication, and follow-through skills.Key ResponsibilitiesMonitor and manage maintenance tickets from creation through resolutionCommunicate with retail store teams remotely to verify maintenance needs and gather required detailsCoordinate with approved vendors to schedule service calls and confirm scope of workEnsure vendors understand work expectations, verification requirements, and SLA timelinesTrack service completion and assist with basic cost controls to remain within budget guidelinesMaintain vendor documentation, including invoices and W-9 formsSupport vendor relationships by providing clear communication and timely follow-upUpdate internal systems with accurate notes, statuses, and documentationWhy Join UsEntry-level opportunity with exposure to retail operations and facilities coordinationClear growth path into senior coordinator or operations rolesSupportive team environment with structured processes and trainingRequired QualificationsHigh school diploma or equivalentStrong organizational and time-management skillsClear written and verbal communication skillsBasic computer proficiency (ticketing systems, email, spreadsheets)Ability to manage multiple tasks in a fast-paced environmentReliable follow-through and attention to detailPreferred QualificationsPrevious experience in maintenance coordination, facilities support, retail operations, or administrative supportFamiliarity with service tickets, work orders, or vendor coordinationBasic understanding of invoices or vendor documentationPhysical & Work RequirementsPrimarily desk-based workAbility to sit for extended periods and work on a computerOccasional after-hours communication may be required for urgent maintenance issues