Bilingual Retail Maintenance Coordinator

My Wireless; San Juan (PR); On-site; USD 13,776 - 19,286; Full time

Job summary

My Wireless is seeking a Retail Maintenance Coordinator to support day-to-day maintenance operations for our retail locations. You will manage service tickets, coordinate with store teams, and assist with vendor scheduling and documentation to ensure issues are resolved promptly and within SLAs.

This entry-level role offers exposure to facilities coordination, training, and a clear path into more senior logistics and operations roles within our store network.

Qualifications

• High school diploma or equivalent required.
• Strong organizational and time-management skills.
• Good written and verbal communication.
• Basic computer proficiency with ticketing systems, email, and spreadsheets.
• Ability to manage multiple tasks in a fast-paced environment.
• Reliable follow-through and attention to detail.

Responsibilities

• Monitor and manage maintenance tickets from creation through resolution.
• Communicate with retail store teams remotely to verify maintenance needs and gather required details.
• Coordinate with approved vendors to schedule service calls and confirm scope of work.
• Ensure vendors understand work expectations, verification requirements, and SLA timelines.
• Track service completion and assist with basic cost controls to remain within budget guidelines.
• Maintain vendor documentation, including invoices and W-9 forms.
• Support vendor relationships by providing clear communication and timely follow-up.
• Update internal systems with accurate notes, statuses, and documentation.

Skills

Organizational skills

Time management

Communication

Multitasking

Attention to detail

Reliability

Education

High school diploma or equivalent

Tools

Ticketing systems

Email

Spreadsheets

Job description

Job Location: PR - SAN PATRICIO PLAZA MALL - D1 - Guaynabo, PR 00966

Position Type: Full Time

Salary Range: $10.50 - $14.00 Hourly

Job Summary

The Retail Maintenance Coordinator supports day-to-day maintenance operations for retail locations by managing service tickets, coordinating with store teams, and assisting with vendor scheduling and documentation. This role focuses on ensuring maintenance issues are addressed efficiently, within established service level agreements (SLAs), and in alignment with budget guidelines.

Key Responsibilities

• Monitor and manage maintenance tickets from creation through resolution
• Communicate with retail store teams remotely to verify maintenance needs and gather required details
• Coordinate with approved vendors to schedule service calls and confirm scope of work
• Ensure vendors understand work expectations, verification requirements, and SLA timelines
• Track service completion and assist with basic cost controls to remain within budget guidelines
• Maintain vendor documentation, including invoices and W-9 forms
• Support vendor relationships by providing clear communication and timely follow-up
• Update internal systems with accurate notes, statuses, and documentation

Why Join Us

• Entry-level opportunity with exposure to retail operations and facilities coordination
• Clear growth path into senior coordinator or operations roles
• Supportive team environment with structured processes and training

QualificationsRequired Qualifications

• High school diploma or equivalent
• Strong organizational and time-management skills
• Clear written and verbal communication skills
• Basic computer proficiency (ticketing systems, email, spreadsheets)
• Ability to manage multiple tasks in a fast-paced environment
• Reliable follow-through and attention to detail

Preferred Qualifications

• Previous experience in maintenance coordination, facilities support, retail operations, or administrative support
• Familiarity with service tickets, work orders, or vendor coordination
• Basic understanding of invoices or vendor documentation

Physical & Work Requirements

• Primarily desk-based work
• Ability to sit for extended periods and work on a computer
• Occasional after-hours communication may be required for urgent maintenance issues