Bilingual Resident Support Specialist

Cortland; Sandy Springs (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

Cortland is hiring a Resident Services Specialist in Sandy Springs, GA. In this role, you'll be the main point of contact for residents, ensuring exceptional service and maintaining strong relationships.

Your responsibilities include responding to inquiries, managing resident communications, and resolving concerns with empathy and efficiency. The ideal candidate has a background in customer service, preferably in a contact center, and is skilled at managing multiple tasks in a fast-paced environment.

Qualifications

• 2+ years of experience in a customer service role, preferably in a contact center.
• Ability to handle confidential information with discretion.
• Flexibility to work weekends and extended hours.

Responsibilities

• Respond to resident inquiries across calls, emails, and chats professionally.
• Maintain clear communication with multiple residents at once.
• Address concerns empathetically, de-escalating issues as needed.

Skills

Exceptional customer service

Time management

Organizational skills

Microsoft Office Suite

CRM tools proficiency

Education

High school diploma or equivalent

Tools

Microsoft Excel

Funnel

OneSite

RealPage

Job description

Cortland is hiring a Resident Services Specialist in Sandy Springs, GA. In this role, you'll be the main point of contact for residents, ensuring exceptional service and maintaining strong relationships.

Your responsibilities include responding to inquiries, managing resident communications, and resolving concerns with empathy and efficiency. The ideal candidate has a background in customer service, preferably in a contact center, and is skilled at managing multiple tasks in a fast-paced environment.