Bilingual Customer Experience Specialist (EN/ES)

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

Delta Air Lines is seeking Customer Experience Specialists to join the Reservations team in a fast-paced call center environment. You will engage with customers, listen actively, and provide courteous, accurate solutions while promoting Delta products and services.

Ideal candidates are fluent in English and Spanish, thrive in a performance-driven culture, and understand DOT compliance requirements. This role offers opportunities to advance within Delta's Customer Experience organization.

Qualifications

• Fluency in English and Spanish required for eligibility.
• Experience in a fast-paced call center or Reservations environment preferred.
• Ability to listen, assess needs, and offer solutions and additional products.

Responsibilities

• Answer calls in an efficient, courteous, and accurate manner.
• Assess customer needs and offer solutions and additional products.
• Support customers via social media as needed.

Skills

Bilingual English & Spanish

Customer service

Active listening

Problem solving

Communication skills

Job description

Delta Air Lines is seeking Customer Experience Specialists to join the Reservations team in a fast-paced call center environment. You will engage with customers, listen actively, and provide courteous, accurate solutions while promoting Delta products and services.

Ideal candidates are fluent in English and Spanish, thrive in a performance-driven culture, and understand DOT compliance requirements. This role offers opportunities to advance within Delta's Customer Experience organization.