Bilingual Customer Experience Specialist (EN/ES)

Delta Air Lines; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Profit sharing

401(k)

Paid time off

Health benefits

Flight privileges

Job summary

Delta Air Lines is seeking a bilingual Customer Experience Specialist to join our Reservations call center. You will listen actively, identify customer needs, and offer solutions and travel-related products to create memorable travel experiences.

Ideal candidates are fluent in English and Spanish, with strong communication and attendance. The role emphasizes service, sales, and compliance within a fast-paced team environment.

Qualifications

• High School diploma, GED, or High School Equivalency.
• Be at least 18 years of age.
• Authorized to work in the United States.
• Fluent English and Spanish.
• Embraces diverse people, thinking and styles.
• Strong attendance and performance standards.
• Able to work PM shifts with days off midweek.

Responsibilities

• Answer calls in an efficient, courteous, and accurate manner.
• Assess customer needs and offer solutions and additional products.
• Sell travel-related services and promote credit card partner products.
• Adhere to Delta and DOT compliance requirements.

Skills

Bilingual English/Spanish

Excellent communication

Customer service experience

Attention to detail

Education

High School diploma or equivalent

Job description

Delta Air Lines is seeking a bilingual Customer Experience Specialist to join our Reservations call center. You will listen actively, identify customer needs, and offer solutions and travel-related products to create memorable travel experiences.

Ideal candidates are fluent in English and Spanish, with strong communication and attendance. The role emphasizes service, sales, and compliance within a fast-paced team environment.