Airline Reservations Specialist – Growth & Perks

SingleLiving; Orlando (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Flight perks

Job summary

SingleLiving seeks a Reservation Agent to support airline customers from Orlando. You will handle calls and emails, process new reservations, changes, and refunds, and collect payments. The role requires excellent English, a high school diploma, and a customer‑centric mindset.

Flexibility for weekend hours and onsite work is essential. You will work under the Reservation Manager, learn Sabre/Interact/Videcom familiarity, and contribute to timely, accurate bookings while maintaining

Qualifications

• Excellent English communication skills.
• High school diploma or equivalent.
• Strong listening, verbal and written communication abilities.
• Accurate data entry with attention to detail.
• Experience in customer service.
• Prior airline reservation system experience preferred (Sabre/Interact/Videcom).
• Technologically proficient and comfortable with using software.
• Available to work flexible week and weekend hours.
• Basic Alaska geography knowledge preferred.
• Onsite work and reliable commute required.
• Willingness to work any day including weekends and varied hours.

Responsibilities

• Answer incoming calls and emails promptly and courteously.
• Assist customers with reservations (new, changes, refunds).
• Collect payments for bookings.
• Think quickly and respond with a sense of urgency to time‑sensitive situations.
• Remain calm under pressure and handle adverse conditions.
• Solve practical problems with limited standardization.
• Learn and operate computerized reservations systems to help customers with questions and bookings.
• Provide conflict resolution for internal and external customers.
• Maintain confidentiality of bookings and customer information.
• Work with minimal supervision while staying focused and safety-conscious around colleagues and distractions.
• Deliver legendary customer service with decisions aligned to customer and company interests.

Skills

English communication

Attention to detail

Customer service

Data entry

Pace and urgency

Flexibility to work weekends

Education

High school diploma

Job description

SingleLiving seeks a Reservation Agent to support airline customers from Orlando. You will handle calls and emails, process new reservations, changes, and refunds, and collect payments. The role requires excellent English, a high school diploma, and a customer‑centric mindset.

Flexibility for weekend hours and onsite work is essential. You will work under the Reservation Manager, learn Sabre/Interact/Videcom familiarity, and contribute to timely, accurate bookings while maintaining