Bilingual Relationship Banker - Spanish Preferred

Bank of America; Denver (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America in the United States is seeking a Customer Service Associate to engage clients in the lobby and assist with self-service banking and cash transactions. You will educate clients on mobile, online and ATM options while building relationships to meet financial goals.

The role requires strong communication, adherence to laws, and flexibility for weekend hours. You will collaborate with experts in lending and investments to enhance client experiences and drive Responsible Growth.

Qualifications

• Must be able to work weekends and extended hours.
• Demonstrates strong work ethic and results focus.
• Able to educate clients on self-service banking.
• Knowledge of laws and regulations.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Customer service

Sales mindset

Communication skills

Cash handling

Problem solving

Relationship building

Time management

Teamwork

Education

Bachelor's Degree or business-related Associate’s Degree

High School Diploma / GED

Job description

Bank of America in the United States is seeking a Customer Service Associate to engage clients in the lobby and assist with self-service banking and cash transactions. You will educate clients on mobile, online and ATM options while building relationships to meet financial goals.

The role requires strong communication, adherence to laws, and flexibility for weekend hours. You will collaborate with experts in lending and investments to enhance client experiences and drive Responsible Growth.