Bilingual Relationship Banker — Spanish

Bank of America; California; On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America is hiring a customer service representative to engage clients in-bank lobbies, educate on self-service options, and process cash transactions accurately. The role emphasizes building client relationships, advising on financial solutions, and ensuring regulatory compliance.

The position requires bilingual Spanish skills, cash handling experience, and a focus on delivering a high-quality client experience.

Qualifications

• High School Diploma or GED required.
• Six months of cash handling experience.
• Bilingual Spanish required.
• Bachelor's Degree or business-related Associate’s Degree such as business management, business administration or finance (desired).
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals (desired).

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is hiring a customer service representative to engage clients in-bank lobbies, educate on self-service options, and process cash transactions accurately. The role emphasizes building client relationships, advising on financial solutions, and ensuring regulatory compliance.

The position requires bilingual Spanish skills, cash handling experience, and a focus on delivering a high-quality client experience.