Bilingual Relationship Banker - Elevate Client Outcomes

Bank of America; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Bank of America in New York, NY seeks a client-focused associate to engage clients in-lobby, educate on self-service banking, and process cash transactions accurately. The role emphasizes deep conversations to understand clients' financial priorities and connect them to suitable solutions.

Candidates should be fluent in Spanish, with strong communication, time management, and problem-solving skills to build lasting client relationships and support the bank's growth goals.

Qualifications

• Minimum education as stated: high school or equivalent.
• Bachelor's degree or business-related associate degree as noted in desirable qualifications.
• Bilingual Spanish is required in the job description.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions via self-service resources.
• Process cash transactions accurately and efficiently for clients.
• Build relationships to meet clients' financial needs and connect them to appropriate solutions.
• Follow established processes and guidelines, ensuring regulatory compliance.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration or finance

Job description

Bank of America in New York, NY seeks a client-focused associate to engage clients in-lobby, educate on self-service banking, and process cash transactions accurately. The role emphasizes deep conversations to understand clients' financial priorities and connect them to suitable solutions.

Candidates should be fluent in Spanish, with strong communication, time management, and problem-solving skills to build lasting client relationships and support the bank's growth goals.