Spanish-Speaking Relationship Banker — Elevate Clients

NBMBAA; New York (NY); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Paid time off

Job summary

Bank of America’s customer service role in New York engages clients in the lobby to assist with transactions via self-service and traditional channels. You will educate customers on mobile and online banking, process cash transactions, and uncover financial solutions that align with their goals.

The position emphasizes relationship-building, adherence to laws, and a strong client-first approach, with weekend/hybrid scheduling and centralized in-office work across Brooklyn locations.

Qualifications

• Fluent Spanish required and proficient English communication skills.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience and manages cash responsibilities.

Skills

Bilingual Spanish

Customer focus

Relationship building

Communication skills

Problem solving

Self-motivation

Time management

Education

High School Diploma / GED

Bachelor's Degree or business-related degree

Tools

Cash handling

Job description

Bank of America’s customer service role in New York engages clients in the lobby to assist with transactions via self-service and traditional channels. You will educate customers on mobile and online banking, process cash transactions, and uncover financial solutions that align with their goals.

The position emphasizes relationship-building, adherence to laws, and a strong client-first approach, with weekend/hybrid scheduling and centralized in-office work across Brooklyn locations.