Bilingual Relationship Banker: Build Trust & Loans

U.S. Bank; Baldwin Park (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Baldwin Park, CA is seeking a Relationship Banker to build strong client relationships by meeting face to face and advising on banking needs. You will open accounts, process requests, and guide customers to digital products to enhance their banking experience.

The role requires 4–5 years of retail banking experience and bilingual English/Spanish proficiency, with a focus on delivering excellent service and collaborating with branch teammates.

Qualifications

• High school diploma or equivalent.
• Typically four to five years of retail banking experience or equivalent training.
• Bilingual ability to read, write, and speak business-level Spanish and English.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains a working knowledge of consumer and business banking products and services including digital products and services.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

Skills

Bilingual Spanish/English

Retail banking experience

Customer service

Relationship building

Education

High school diploma or equivalent

Job description

U.S. Bank in Baldwin Park, CA is seeking a Relationship Banker to build strong client relationships by meeting face to face and advising on banking needs. You will open accounts, process requests, and guide customers to digital products to enhance their banking experience.

The role requires 4–5 years of retail banking experience and bilingual English/Spanish proficiency, with a focus on delivering excellent service and collaborating with branch teammates.