Bilingual Referrals Coordinator – Healthcare

Legacy Community Health; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Company Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA

Job summary

Legacy Community Health in Houston is seeking a Bilingual Referrals Coordinator to be the vital link between our clinical staff and external providers, ensuring timely referrals and accurate patient information.

The role emphasizes patient-centered service, coordination of insurance verification, authorizations, and appointment scheduling, with a focus on Spanish-speaking patients and a collaborative team environment.

Qualifications

• High school diploma or GED required.
• 1 year certificate from college/technical school or related experience.
• 1 year of experience in medical assistance/referral coordination/insurance verification/medical prior authorization.
• Ability to communicate effectively, both written and orally.
• Excellent customer service skills.
• Ability to multi task in a fast paced environment.
• Excellent organizational skills.
• Strong typing and computer skills.
• MS Office knowledge: Word, Excel, Outlook, PowerPoint.
• Professional written and verbal communications skills.
• Spanish speaking requirement.

Responsibilities

• Review and process all diagnostic, specialty, and miscellaneous referral requests from clinical staff.
• Obtain patient insurance verification and authorization for referrals, scheduling appointments as needed.
• Conduct phone consultations with clients regarding their referral status.
• Handle prior authorization requests from clinical staff efficiently.
• Keep accurate records using Centricity EHRS.
• Build and maintain strong relationships with providers and referral sources.
• Adhere to regulations for a Patient Centered Medical Home and HIPAA Guidelines.
• Maintain knowledge of Medicare/Medicaid regulations.
• Ensure proper documentation of service coordination.
• Follow up and complete orders for referred patients.
• Initiate and complete forms for provider review and signature.
• Provide phone contact and motivation for patients needing imaging services and preventative cancer screenings.
• Send reminder phone calls and letters to patients.
• Set and confirm medical appointments as needed.
• Participate in our Performance Improvement Program for care coordination.
• Perform other duties as assigned, contributing to the overall success of the team.

Skills

Bilingual communication

Customer service

Multi-tasking

Organizational skills

MS Office

Written and verbal communication

Spanish speaking

Education

High school diploma or GED

Certificate from college/tech school

Tools

Centricity EHRS

Job description

Legacy Community Health in Houston is seeking a Bilingual Referrals Coordinator to be the vital link between our clinical staff and external providers, ensuring timely referrals and accurate patient information.

The role emphasizes patient-centered service, coordination of insurance verification, authorizations, and appointment scheduling, with a focus on Spanish-speaking patients and a collaborative team environment.