Bilingual Referral Operations Lead

Avrek Law Firm; Newport Beach (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Life insurance

Paid time off

Job summary

Avrek Law Firm in Newport Beach, CA, is seeking a detail-oriented Bilingual Referral Supervisor to oversee all outbound referrals from the Intake Department. You will manage the referral process from initial identification through placement with attorneys and referral partners, ensuring timely follow-up and accurate documentation.

The ideal candidate is fluent in English and Spanish, has strong communication and organizational skills, and can lead a small team while maintaining compliance with

Qualifications

• Bilingual in English and Spanish is required.
• Experience in personal injury law, legal intake, case management, attorney relations, or referral management.
• Prior supervisory or team leadership experience preferred.

Responsibilities

• Oversee and manage all outbound referrals generated by the Intake Department.
• Review incoming inquiries and identify cases that are not a fit for the firm but may be appropriate for referral to outside counsel.
• Evaluate potential referrals based on case type, liability, damages, jurisdiction, and other relevant criteria.
• Identify, establish, and maintain relationships with outside attorneys, law firms, and referral partners.
• Coordinate the referral process, ensuring timely follow-up, accurate documentation, and appropriate case handoffs.
• Track referral activity, conversion rates, outcomes, and other key performance metrics.
• Collaborate with Intake leadership to improve referral workflows, maximize opportunities, and ensure consistent handling of cases.
• Establish standard operating procedures and accountability measures for referral tracking and follow-up.
• Ensure referral practices comply with applicable legal ethics rules, attorney advertising requirements, and fee-sharing regulations.

Skills

Bilingual English/Spanish

Communication

Organizational skills

Relationship management

Leadership

CRM experience

Tools

CRM systems

Case management software

Referral tracking tools

Job description

Avrek Law Firm in Newport Beach, CA, is seeking a detail-oriented Bilingual Referral Supervisor to oversee all outbound referrals from the Intake Department. You will manage the referral process from initial identification through placement with attorneys and referral partners, ensuring timely follow-up and accurate documentation.

The ideal candidate is fluent in English and Spanish, has strong communication and organizational skills, and can lead a small team while maintaining compliance with