Bilingual Client Care Specialist - Frontline Support

Avrek Law Firm; Newport Beach (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Life insurance

Paid time off

Job summary

Avrek Law Firm is seeking a Bilingual Client Relations Associate in California to be the frontline for client care in the Intake department. You will answer calls, provide empathetic assistance in English and Spanish, and help maintain a positive firm reputation through client reviews.

The role requires strong communication, a high school diploma (bachelor’s preferred), and the ability to thrive in a fast-paced environment while supporting case managers and leadership.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• Excellent communication over the phone in English and Spanish.
• Ability to work quickly in a fast-paced environment.
• Team player with problem-solving mindset.
• Willingness to escalate issues when needed.

Responsibilities

• Answer incoming client calls with empathy, clarity, and professionalism.
• Resolve client questions and concerns; escalate when needed.
• Encourage and manage client reviews across major platforms.
• Support case managers by ensuring quick client messages and updates.
• Identify patterns in client feedback and share insights with leadership.

Skills

Bilingual (English/Spanish)

Strong communicator

Phone etiquette

Education

High school diploma

Bachelor's degree preferred

Job description

Avrek Law Firm is seeking a Bilingual Client Relations Associate in California to be the frontline for client care in the Intake department. You will answer calls, provide empathetic assistance in English and Spanish, and help maintain a positive firm reputation through client reviews.

The role requires strong communication, a high school diploma (bachelor’s preferred), and the ability to thrive in a fast-paced environment while supporting case managers and leadership.