Remote Bilingual Personal Injury Intake VA (EN/ES)

Avrek Law Firm; Columbia (CA); Híbrido; USD 14 000 - 21 000; Tempo integral

Resumo da oferta

Avrek Law Firm is seeking a Personal Injury Intake Virtual Assistant fluent in Spanish and English to join our team remotely. This role serves as a key initial contact for prospective clients and involves conducting intake interviews, collecting detailed case information, and building rapport with clients in both languages.

The ideal candidate will have strong communication skills, experience in legal intake or a call-center setting, and the ability to document information accurately while using

Qualificações

• Fluent Spanish and English communication required.
• Experience in legal intake, personal injury, customer service, call center, or similar phone-based role.

Responsabilidades

• Initiate phone calls to prospective Spanish- and English-speaking clients.
• Conduct initial intake interviews and gather detailed information about potential personal injury cases.
• Build rapport with prospective clients while maintaining professionalism and empathy.
• Ask appropriate questions regarding accidents, injuries, treatment, insurance, and other relevant case information.
• Accurately document client information and intake notes in the firm's case management/CRM system.
• Follow established intake procedures and scripts while maintaining a natural conversational style.
• Follow up with prospective clients when necessary.
• Protect confidential and sensitive client information.
• Work closely with the firm's intake and legal teams.

Conhecimentos

Bilingual Spanish/English

Phone-based intake

Strong communication

Ferramentas

CRM software

Case management software

Descrição da oferta de emprego

Avrek Law Firm is seeking a Personal Injury Intake Virtual Assistant fluent in Spanish and English to join our team remotely. This role serves as a key initial contact for prospective clients and involves conducting intake interviews, collecting detailed case information, and building rapport with clients in both languages.

The ideal candidate will have strong communication skills, experience in legal intake or a call-center setting, and the ability to document information accurately while using