Bilingual Care Coordination & Referrals Specialist

Hartford HealthCare; Hartford (CT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k) plan with employer match

Generous paid time off

Employee discount programs

Job summary

Hartford HealthCare is seeking an experienced administrative professional to clear patients for specialty services visits and coordinate referrals across hospitals, physicians, health plans and vendors. You will manage outbound referrals and support care plans with a focus on efficient processes.

The role requires five years in referral workflows, EPC EHR familiarity, and strong English/Spanish communication.

Qualifications

• Associate’s degree or equivalent knowledge in ambulatory environment.
• Five years experience working with referral processes.
• Familiarity with EPC EHR system.
• Strong verbal and written English and Spanish communication skill.
• Proven change-driven mindset with organizational skills.
• Excellent attention to detail in this position.
• Ability to work in a team and influence others toward improvement.
• Strong Microsoft Office and multimedia curriculum development skills.
• Ability to collaborate with vendors, IG consultants and HH affiliates.

Responsibilities

• Responsible for administrative support in ambulatory areas including day treatment programs and outpatient clinics, floating to different areas based on patient volumes.
• Support to enhance patient care including scheduling appointments, calling pharmacies, billing patients, verifying precertifications, triaging calls.
• Gather information from insurance carriers and staff to determine patient financial obligations.
• Process paperwork for new patients; verify insurance coverage and obtain authorizations as needed.
• Enter referrals and document communications in the electronic health record.
• Communicate with team members and referral teams to reduce conflicts and improve issue resolution.
• Work collaboratively to provide care management services for high‑risk patients.

Skills

English and Spanish communication

Attention to detail

Team collaboration

Microsoft Office proficiency

Problem solving

Organizational skills

Education

Associate’s degree or equivalent knowledge in ambulatory environment

Tools

EPC EHR system

Job description

Hartford HealthCare is seeking an experienced administrative professional to clear patients for specialty services visits and coordinate referrals across hospitals, physicians, health plans and vendors. You will manage outbound referrals and support care plans with a focus on efficient processes.

The role requires five years in referral workflows, EPC EHR familiarity, and strong English/Spanish communication.