Bilingual Receptionist - ACCESS West Chicago

Colonial Group; West Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Healthcare coverage

Generous PTO

403(b) retirement plan

Life Insurance

Interdepartmental projects

Job summary

Access Community Health Network (ACCESS) is seeking a friendly front desk receptionist to be patients’ first point of contact in our welcoming clinic in West Chicago, IL. You will guide check-in, collect data, schedule appointments, and help ensure every visit runs smoothly.

The ideal candidate holds a high school diploma, has basic computer skills, is available evenings and Saturdays, CPR/BLS certification, and is bilingual English/Spanish.

Qualifications

• High school diploma or equivalent required.
• Basic proficiency with computers and software.
• Willingness to work some evenings and Saturdays.
• CPR/BLS certification required.
• Bilingual English/Spanish preferred.

Responsibilities

• Serve as patients’ first point of contact at the front desk.
• Assist with check-in, data collection, appointment scheduling, and payments.
• Provide high-quality customer service to support patient-centered care.
• Contribute to improving patient care and health outcomes.
• Receive Epic EMR training and hands-on experience.

Skills

Bilingual English/Spanish

Customer service

Computer skills

Education

High school diploma or equivalent

CPR/BLS Certification

Tools

Epic EMR

Job description

Who We Are

If you want to work for a mission-driven organization that’s impacting community health care both on a local and national level, then Access Community Health Network (ACCESS) may be the perfect place for you. As a nationally recognized leader in community health, we continue to innovate and improve our integrated care model to address the total health and wellness of our patients. Our dedicated staff are committed to advancing health equity and making a long-term impact on the health outcomes of the more than 150,000 patients that count on ACCESS as their medical home each year.

Position Summary

• Serve as patients’ first point of contact and create a welcoming and supportive environment at the front desk.
• Guide patients through check-in, collect accurate data, schedule appointments, process payments, and ensure their visit is smooth and efficient.
• Deliver high-quality customer service to support ACCESS' patient-centered medical home model.
• Advance organizational goals to improve patient care and community health outcomes.
• Receive comprehensive training and hands-on experience with Epic, one of the world's leading Electronic Medical Record systems.

Requirements

• High school diploma or equivalent
• Basic proficiency in computer skills
• Ability to work some evenings and Saturdays
• CPR/Basic Life Support Certification
• Bilingual English/Spanish

Preferred Qualifications

• Receptionist experience in a health care setting
• Customer service experience
• Administrative experience
• Electronic Medical Records (EMR) systems experience

Benefits

• Tuition reimbursement and student loan forgiveness programs for qualifying individuals
• Comprehensive healthcare coverage including Medical, Dental, and Vision
• Generous PTO
• 403(B) retirement plan and financial resources to help you save and plan for your retirement
• Life Insurance
• Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace.