Bilingual Receptionist

Kelly; Woodbridge (CT); On-site; USD 57,859,000 - 63,370,000; Full time

Benefits offered by this job

Retirement plan

Holiday pay

Transit benefit

Paid sick leave

Job summary

Kelly is seeking a bilingual Receptionist (English/Spanish) to provide front-office administrative support for Housing Choice Voucher (HCV) and Rental Assistance Program (RAP) operations in Woodbridge, CT. The role requires handling inquiries, maintaining records, and ensuring confidentiality in a high-volume environment.

Ideal candidates possess a high school diploma, 1–2 years of related experience, strong MS Word skills, and excellent communication.

Qualifications

• Bilingual English/Spanish required and demonstrated in past roles.
• Proficient in customer service and client interaction.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to manage multiple priorities and work under pressure.

Responsibilities

• Answer incoming calls and direct inquiries to appropriate staff.
• Greet and assist clients, landlords, visitors courteously.
• Prepare, type, organize, and distribute documents and reports.
• Maintain accurate filing systems and client records.
• Log RFTAs and update housing unit listings.
• Prepare monthly client packets for recertification.
• Receive, sort, and distribute mail and faxes.
• Review initial eligibility applications for completeness and accuracy.
• Operate standard office equipment and multi-line phones.
• Provide general administrative support to program staff.

Skills

Bilingual EN-ES

Customer service

Verbal communication

Written communication

Confidentiality

Multitasking

Education

High school diploma or GED

Tools

Microsoft Word

Job description

Bilingual Receptionist (Spanish/English)

Pay Rate: $21.00 per hour

Schedule: Monday – Friday, 8:30 AM – 4:30 PM

Location: Onsite – Woodbridge, CT

Position Summary

We are seeking a professional, organized, and customer-focused Bilingual (English/Spanish) Receptionist to provide front-office administrative and clerical support for Housing Choice Voucher (HCV) and Rental Assistance Program (RAP) operations. The Receptionist will serve as a key point of contact for clients, landlords, and members of the public while supporting day-to-day office operations. The ideal candidate is detail-oriented, dependable, and comfortable working in a high-volume environment while maintaining confidentiality and professionalism.

Key Responsibilities

• Answer incoming telephone calls and direct inquiries to the appropriate staff members
• Greet and assist clients, landlords, visitors, and members of the public in a courteous and professional manner
• Prepare, type, organize, and distribute correspondence, forms, reports, and other documents
• Maintain accurate and organized filing systems and client records
• Log incoming Requests for Tenancy Approval (RFTAs) and update available housing unit listings
• Prepare monthly client packets for recertification
• Receive, sort, and distribute incoming mail and faxes
• Review initial eligibility applications for completeness and accuracy
• Operate standard office equipment, including computers, copiers, fax machines, and multi-line telephone systems
• Provide general administrative and clerical support to program staff as assigned
• Handle confidential client and program information with discretion
• Follow established office procedures and maintain a professional and organized work environment

Qualifications / Experience

• High school diploma or GED required
• One to two years of related office, administrative, or secretarial experience preferred
• Equivalent combination of education and experience may be considered
• Proficiency with Microsoft Word and ability to learn program-specific software
• Strong verbal and written communication skills
• Basic mathematical skills, including the ability to perform arithmetic and percentages
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and work effectively under pressure
• Professional and courteous interpersonal skills with the ability to interact with a diverse population
• Ability to maintain confidentiality and exercise sound judgment
• Ability to work independently and collaboratively as part of a team
• Bilingual in English and Spanish

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.