Bilingual Receptionist

Creative Risk Solutions (CRS); West Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Parental Leave

Tuition Reimbursement

401k Profit Sharing

Generous time off

Volunteer time off

Diversity Day

Merit increases

Discretionary bonus opportunity

Job summary

Creative Risk Solutions is seeking a detail-oriented bilingual receptionist to join our team in a customer-focused role. This position primarily supports Spanish-speaking customers and internal partners while performing administrative tasks to keep daily operations running smoothly.

The role involves handling calls, taking loss reports and claim information, processing documents, and maintaining W-9 data. Strong MS Office and data-entry skills are essential.

Qualifications

• Must be Spanish bilingual with both written and verbal communication.
• Experience in reception, administrative support, customer service, or office roles preferred.

Responsibilities

• Serve as the primary receptionist and support daily business functions.
• Answer and route incoming calls, including overflow and backflow handling.
• Assist customers in English and Spanish by taking loss reports and gathering claim information.
• Process claim-related documents and upload into systems.
• Enter and maintain W-9 information accurately.
• Manage and process returned mail.
• Provide general administrative support on various tasks.

Skills

Bilingual EN/ES

Phone etiquette

Data entry

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Creative Risk Solutions is seeking a detail-oriented, customer-focused Bilingual Receptionist to join our team. This role serves as a key point of contact for customers and internal partners while providing administrative support to ensure efficient daily operations. Because this position regularly assists Spanish-speaking customers, fluency in both English and Spanish is required. Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently - empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients.

• Serve as the primary receptionist, working closely with the administrative team to support daily business functions.
• Answer and route incoming calls, including handling overflow and backflow calls as needed.
• Assist customers in both English and Spanish by taking loss reports and gathering claim information over the phone.
• Process claim-related documentation, including attaching and uploading documents into company systems.
• Enter and maintain W-9 information accurately within the system.
• Manage and process returned physical mail
• Provide general administrative support and assist with miscellaneous projects and tasks as assigned.

Qualifications:

• Must be Spanish bilingual with both written and verbal communication
• Experience: 1+ years prior work experience with receptionist, administrative assistant, customer service, or office support preferred.
• Strong verbal and written communication skills.
• Comfortable handling phone-based customer interactions professionally and efficiently.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency with Microsoft Office and data entry systems.
• Ability to work collaboratively as part of a team.

Here's a little bit about us:

Creative Risk Solutions is a leading provider of innovative risk management solutions. We specialize in delivering customized claims management, loss control, and risk consulting services to our clients. Our team is dedicated to excellence, integrity, and creating value for our clients through proactive risk management strategies. In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members.

Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:

• Paid Parental Leave and supportive New Parent Benefits - We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement - We support those who want to develop and grow.
• 401k Profit Sharing - Each year, Holmes Murphy makes a lump sum contribution to every full-time employee's 401k. This means, even if you're not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays - Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you're not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you - Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• Inclusion & Belonging Programs - Holmes Murphy is committed to celebrating every employee's unique potential. Through inclusion and belonging initiatives, titled Uniquely United, not only do we offer employees a paid Diversity Day time-off option, but we also have a Uniquely United Committee, Employee Resource Groups, and development programs to advance our culture of belonging. We encourage employees to engage in ways that are meaningful to them to enhance their overall experience!
• Consistent merit increase and promotion opportunities - Employees are reviewed annually for merit increases and promotion opportunities because we believe growth is important - not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity - Yes, there is an annual opportunity to make more money. Who don't love that?!

At this time, we are not considering candidates who require any type of immigration sponsorship now or in the future. This includes candidates whose current work authorization is temporary or set to expire and who would require employer participation in any renewal, extension, or new authorization process to continue employment.

Holmes Murphy & Associates is an Equal Opportunity Employer.