Bilingual Receptionist

Yourcaptive; West Des Moines (IA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health, dental and vision benefits

401k Profit Sharing

Paid Parental Leave

Job summary

Creative Risk Solutions is seeking a bilingual Receptionist to join our West Des Moines team. You will be the first point of contact, handling calls, assisting Spanish-speaking customers, and supporting daily administrative tasks to keep operations running smoothly.

The role requires a high school diploma and at least 1 year of related experience. Fluency in English and Spanish, plus proficiency in Microsoft Office and data entry systems, is essential for success in a fast-paced environment.

Qualifications

• Must be Spanish bilingual with both written and verbal communication.
• High school diploma required; college degree preferred.
• 1+ years experience in receptionist/administrative or customer service roles.

Responsibilities

• Serve as the primary receptionist and support daily office operations.
• Answer and route incoming calls and handle overflow when needed.
• Assist customers in English and Spanish by collecting loss information by phone.
• Process claim documents and attach/upload into company systems.
• Enter and maintain W-9 information accurately.
• Manage and process returned physical mail; provide general admin support.

Skills

Spanish bilingual

Verbal & written communication

Microsoft Office

Data entry

Customer service

Team collaboration

Education

High school diploma

College degree preferred

Tools

Data entry systems

Job description

## Bilingual ReceptionistApplylocations: West Des Moinestime type: Full timeposted on: Posted Yesterdayjob requisition id: R0000895**Job Description:**Creative Risk Solutions is seeking a detail-oriented, customer-focused **Bilingual Receptionist** to join our team. This role serves as a key point of contact for customers and internal partners while providing administrative support to ensure efficient daily operations. Because this position regularly assists Spanish-speaking customers, **fluency in both English and Spanish is required**. Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients.**Essential Responsibilities:*** Serve as the primary receptionist, working closely with the administrative team to support daily business functions.* Answer and route incoming calls, including handling overflow and backflow calls as needed.* Assist customers in both English and Spanish by taking loss reports and gathering claim information over the phone.* Process claim-related documentation, including attaching and uploading documents into company systems.* Enter and maintain W-9 information accurately within the system.* Manage and process returned physical mail* Provide general administrative support and assist with miscellaneous projects and tasks as assigned.**Qualifications:*** Must be Spanish bilingual with both written and verbal communication* Education: High school diploma; college degree preferred.* Experience: 1+ years prior work experience with receptionist, administrative assistant, customer service, or office support preferred.* Strong verbal and written communication skills.* Comfortable handling phone-based customer interactions professionally and efficiently.* Ability to manage multiple tasks and priorities in a fast-paced environment.* Proficiency with Microsoft Office and data entry systems.* Ability to work collaboratively as part of a team.**Here’s a little bit about us:**Creative Risk Solutions is a leading provider of innovative risk management solutions. We specialize in delivering customized claims management, loss control, and risk consulting services to our clients. Our team is dedicated to excellence, integrity, and creating value for our clients through proactive risk management strategies. In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members.**Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:*** Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!* Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.* 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.* Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.* Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.* Inclusion & Belonging Programs — Holmes Murphy is committed to celebrating every employee’s unique potential. Through inclusion and belonging initiatives, titled Uniquely United, not only do we offer employees a paid Diversity Day time-off option, but we also have a Uniquely United Committee, Employee Resource Groups, and development programs to advance our culture of belonging. We encourage employees to engage in ways that are meaningful to them to enhance their overall experience!* Consistent merit increase and promotion opportunities — Employees are reviewed annually for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.* Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!Holmes Murphy & Associates is an Equal Opportunity Employer.#LI-SM1**There’s No Place Like Holmes!**You'll love what you do and who you do it with when you join Holmes Murphy! Not only can you create connections, experience the energy, and seize the opportunities we have, but you can also:**Grow Your Career** – An abundance of opportunity awaits! Our independence gives our growing and dynamic organization the freedom to create an environment where talent mobility thrives — whether that means career progression, expanding your skill set, or transferring to another Holmes Murphy office.**Learn... On Us** – We believe in building the best experts in the industry, supported through a variety of benefits like continuing education and tuition reimbursement.**Share in Our Success** –Our privately held structure allows us to share our collective success in ways that matter. One of the many ways is through our 401(k)-profit share, which is distributed to all employees regardless of their own contributions!**Take Time to Recharge** – We offer generous time off, including a Health Matters Day, Celebrate Day (for your birthday!), Diversity Day, Volunteer Time Off, and paid parental leave. And yes, we encourage you to take time away!