Sr. Liability Claims Specialist, Supervisor (Remote)

Holmes Murphy; West Des Moines (IA); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Parental leave

Tuition reimbursement

401k profit sharing

Generous PTO

Volunteer time off

Diversity & inclusion

Merit raises

Discretionary bonus

Job summary

Creative Risk Solutions, a Holmes Murphy line of business, seeks a Sr. Liability Claims Supervisor to lead a high-performing team of adjusters in handling complex liability exposures from intake to resolution.

You’ll adjudicate, negotiate settlements, monitor litigation, and coach staff to deliver world-class service to insureds, claimants, and carriers while maintaining best practices.

Qualifications

• High school diploma required; college degree preferred.
• Licensing: Life & Health/Property Casualty license or ability to obtain in 3 months.
• Experience: 8–10 years adjusting property and casualty claims, including litigated claims.
• Supervisory experience preferred; ability to lead a claims team and coordinate outcomes.
• Strong knowledge of liability coverages and claims processing; analytical mindset.

Responsibilities

• Adjudicate claims, investigate, negotiate settlements, and document thoroughly.
• Monitor claims, especially in litigation, and ensure timely responses.
• Research and respond to inquiries from insureds, claimants, agencies, and carriers.
• Meet with clients to discuss complex claims and coverage issues.
• Maintain open communication with customers and fronting carriers.
• Assist staff with litigation management and decision-making.
• Ensure talent placement, coaching, performance feedback, and career development.
• Facilitate team meetings, training, and ongoing development.
• Set file review diaries and conduct monthly performance discussions.
• Participate in round tables, mentor staff, and support risk control initiatives.
• Encourage subrogation, fraud identification, and data-driven change.

Skills

Adjudication

Litigation

Team leadership

Client communication

Data analysis

Education

High school diploma

College degree preferred

AIC

CPCU

Job description

Job Description

Join our growing team as a

• Adjudicate claims as needed, investigate, negotiate settlements, and maintain accurate documentation.
• Monitor claims, especially in litigation, ensuring timely responses and adherence to "Best Practices for Claims."
• Research and respond to inquiries from insureds, claimants, agency partners, and carriers.
• Meet with clients to discuss complex claims and coverage issues.
• Maintain open communication with customers and fronting carriers.
• Assist staff with litigation management and decision-making.

Job Description

Join our growing team as a Sr. Liability Claims Specialist, Supervisor, at Creative Risk Solutions, where you’ll lead a high-performing group of adjusters and ensure exceptional claims handling from start to finish. This role offers the opportunity to drive operational excellence while supporting clients with complex liability exposures. Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients.

Essential Responsibilities

• Adjudicate claims as needed, investigate, negotiate settlements, and maintain accurate documentation.
• Monitor claims, especially in litigation, ensuring timely responses and adherence to "Best Practices for Claims."
• Research and respond to inquiries from insureds, claimants, agency partners, and carriers.
• Meet with clients to discuss complex claims and coverage issues.
• Maintain open communication with customers and fronting carriers.
• Assist staff with litigation management and decision-making.

Management Responsibilities

• Ensure appropriate talent placement, coach team members, conduct performance feedback, and support career development.
• Manage timesheets, time off requests, and participate in compensation decisions.
• Facilitate team meetings, attend internal and external training, and coordinate ongoing training.

Additional Responsibilities

• Set regular file review diaries and meet with staff monthly for performance enhancement.
• Conduct quarterly team meetings and help staff set and monitor annual goals.
• Participate in round tables, train and mentor team members, and serve on company committees.
• Encourage subrogation and fraud identification, participate in claim reviews and Risk Control Workshops.
• Mediate between insureds and insurance companies, interpret reports, and use data to drive change.

Qualifications

• Education: High school diploma; college degree preferred. Technical designations encouraged, such as AIC and CPCU.
• Licensing: Active state specific Life & Health/Property Casualty Insurance agent’s license required or the ability to acquire license within three months of hire.
• Experience: 8-10 years of adjusting property and casualty claims, including litigated claims. Prior agency, loss control or carrier experience preferred. Prior supervisory experience preferred
• Skills & Technical Competencies: Knowledge of General and Auto Liability coverages and claims processing procedures. Ability to work independently and in a team, perform complex mathematical calculations, and manage multiple tasks. Knowledge of state insurance regulations, ability to pass licensing exams, and commitment to ongoing education. Contributes to workflows while utilizing resources to deliver a world-class client experience and ensure compliance. Fosters relationships by understanding relevant parties, prioritizing problem-solving, and collaborating to deliver impactful solutions.

Here’s a Little Bit About Us

Creative Risk Solutions is a leading provider of innovative risk management solutions. We specialize in delivering customized claims management, loss control, and risk consulting services to our clients. Our team is dedicated to excellence, integrity, and creating value for our clients through proactive risk management strategies.

In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members.

Benefits:

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• Inclusion & Belonging Programs — Holmes Murphy is committed to celebrating every employee’s unique potential. Through inclusion and belonging initiatives, titled Uniquely United, not only do we offer employees a paid Diversity Day time-off option, but we also have a Uniquely United Committee, Employee Resource Groups, and development programs to advance our culture of belonging. We encourage employees to engage in ways that are meaningful to them to enhance their overall experience!
• Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

At this time, we are not considering candidates who require any type of immigration sponsorship now or in the future. This includes candidates whose current work authorization is temporary or set to expire and who would require employer participation in any renewal, extension, or new authorization process to continue employment.

Holmes Murphy & Associates is an Equal Opportunity Employer.