Bilingual Receptionist

HMA Group Holdings, LLC; West Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k Profit Sharing

Paid time off and holidays

Parental leave and family support

Job summary

Creative Risk Solutions is seeking a detail-oriented, bilingual receptionist to support daily operations. You will handle calls, assist customers in English and Spanish, and help with loss reports and claim documentation.

This role requires a high level of organization and teamwork within the administrative team. The position offers core benefits and opportunities for growth within a collaborative environment in West Des Moines, IA.

Qualifications

• Bilingual in English and Spanish with strong written and verbal communication skills.
• 1+ years of receptionist/administrative support or related experience preferred.
• Comfortable handling phone-based interactions professionally and efficiently.

Responsibilities

• Serve as the primary receptionist, supporting daily business functions with the admin team.
• Answer and route calls, managing overflow and backflow as needed.
• Assist customers in English and Spanish by taking loss reports and gathering claim information.
• Process claim-related documents and attach/upload to company systems.
• Enter and maintain W-9 information in the system.
• Manage returned physical mail and provide general administrative support.

Skills

Bilingual English/Spanish

Reception experience

Customer service

Team collaboration

Multitasking

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Data-entry systems

Job description

Creative Risk Solutions is seeking a detail‑oriented, customer‑focused Bilingual Receptionist to join our team. This role serves as a key point of contact for customers and internal partners while providing administrative support to ensure efficient daily operations. Fluency in both English and Spanish is required.

Essential Responsibilities

• Serve as the primary receptionist, working closely with the administrative team to support daily business functions.
• Answer and route incoming calls, including handling overflow and backflow calls as needed.
• Assist customers in both English and Spanish by taking loss reports and gathering claim information over the phone.
• Process claim‑related documentation, including attaching and uploading documents into company systems.
• Enter and maintain W-9 information accurately within the system.
• Manage and process returned physical mail.
• Provide general administrative support and assist with miscellaneous projects and tasks as assigned.

Qualifications

• Spanish bilingual with strong written and verbal communication skills.
• High school diploma required; college degree preferred.
• 1+ years of experience as a receptionist, administrative assistant, customer service, or office support preferred.
• Comfortable handling phone‑based customer interactions professionally and efficiently.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.
• Proficiency with Microsoft Office and data‑entry systems.
• Ability to work collaboratively as part of a team.

About Us

Creative Risk Solutions is a leading provider of innovative risk management solutions. We specialize in delivering customized claims management, loss control, and risk consulting services to our clients. Our team is dedicated to excellence, integrity, and creating value for our clients through proactive risk management strategies.

Benefits

• Core benefits including health, dental, and vision.
• Paid Parental Leave and supportive New Parent Benefits.
• Company paid continuing Education & Tuition Reimbursement.
• 401k Profit Sharing.
• Generous time‑off practices in addition to paid holidays.
• Paid Volunteer Time Off and employee matching gifts to charities through the Holmes Murphy Foundation.
• Inclusion & Belonging Programs including Uniquely United, Diversity Day, and Employee Resource Groups.
• Consistent merit increase and promotion opportunities.
• Discretionary bonus opportunity.

Equal Opportunity Employer

Holmes Murphy & Associates is an Equal Opportunity Employer.