Bilingual Receptionist

Holmes Murphy; West Des Moines (IA); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Paid Parental Leave

Education reimbursement

401(k) profit sharing

Generous time-off

Volunteer time off

Inclusion & Belonging programs

Merit increases and promotions

Discretionary bonus

Job summary

Creative Risk Solutions is seeking a detail-oriented, customer-focused bilingual receptionist to join our team. This role serves as a key point of contact for customers and internal partners while providing administrative support to ensure efficient daily operations.

Fluency in both English and Spanish is required. CRS is a leading Third-Party Administrator specializing in innovative claims management solutions.

Qualifications

• Must be Spanish bilingual, with strong written and verbal communication skills.
• High school diploma required; college degree preferred.
• 1+ years of prior experience as a receptionist, administrative assistant, customer service, or office support.
• Strong verbal and written communication skills.
• Comfortable handling phone-based customer interactions professionally and efficiently.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency with Microsoft Office and data entry systems.
• Ability to work collaboratively as part of a team.

Responsibilities

• Serve as the primary receptionist, working closely with the administrative team to support daily business functions.
• Answer and route incoming calls, including handling overflow and backflow calls as needed.
• Assist customers in both English and Spanish by taking loss reports and gathering claim information over the phone.
• Process claim-related documentation, including attaching and uploading documents into company systems.
• Enter and maintain W‑9 information accurately within the system.
• Manage and process returned physical mail.
• Provide general administrative support and assist with miscellaneous projects and tasks as assigned.

Skills

Spanish bilingual

Verbal communication

Written communication

Multitasking

Customer service

Team collaboration

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Data entry systems

Job description

Creative Risk Solutions is seeking a detail‑oriented, customer‑focused Bilingual Receptionist to join our team. This role serves as a key point of contact for customers and internal partners while providing administrative support to ensure efficient daily operations. Fluency in both English and Spanish is required.

Creative Risk Solutions (CRS) is a leading Third‑Party Administrator specializing in innovative claims management solutions. Our team is dedicated to delivering exceptional service, embracing creativity, and making a real impact for our clients.

Essential Responsibilities

• Serve as the primary receptionist, working closely with the administrative team to support daily business functions.
• Answer and route incoming calls, including handling overflow and backflow calls as needed.
• Assist customers in both English and Spanish by taking loss reports and gathering claim information over the phone.
• Process claim‑related documentation, including attaching and uploading documents into company systems.
• Enter and maintain W‑9 information accurately within the system.
• Manage and process returned physical mail.
• Provide general administrative support and assist with miscellaneous projects and tasks as assigned.

Qualifications

• Must be Spanish bilingual, with strong written and verbal communication skills.
• High school diploma required; college degree preferred.
• 1+ years of prior experience as a receptionist, administrative assistant, customer service, or office support.
• Strong verbal and written communication skills.
• Comfortable handling phone‑based customer interactions professionally and efficiently.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.
• Proficiency with Microsoft Office and data entry systems.
• Ability to work collaboratively as part of a team.

Benefits

• Paid Parental Leave and supportive New Parent Benefits.
• Company‑paid continuing education and tuition reimbursement.
• 401(k) profit sharing.
• Generous time‑off practices in addition to paid holidays.
• Paid volunteer time off and employee matching gifts to charities.
• Inclusion & Belonging programs.
• Consistent merit increases and promotion opportunities.
• Discretionary bonus opportunity.

Holmes Murphy & Associates is an Equal Opportunity Employer.