Rapid-Response Policy Escalation Specialist, Trust & Safety

Google LLC; San Bruno (CA); On-site; USD 95,000 - 135,000; Full time

Job summary

Google is seeking a Policy Escalation Specialist for YouTube Trust and Safety to manage policy escalations, review content per guidelines, and coordinate with cross-functional teams. The role requires on-call weekend coverage and strong analytical skills to assess risk and improve processes.

Ideal candidates bring experience in data analytics, policy, and international considerations, with fluency in English and optional Portuguese/Spanish for client relations.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, support operations, or related fields.

Responsibilities

• Own and manage policy escalations, driving consensus across stakeholders.
• Review graphic, controversial, and offensive video content in line with YouTube's community guidelines.
• Ensure that all escalations are triaged, tracked, investigated, resolved, and communicated using internal tools and systems.
• Develop knowledge across all product areas to ensure faster, more efficient resolution, creating post-mortems and working with Engineering.
• Conduct strategic analysis, identify trends, and develop solutions that improve business performance.

Skills

Data analytics

Policy experience

International issues knowledge

Education

Bachelor's degree or equivalent practical experience

Master's degree in a relevant field

Tools

SQL

Spreadsheets

Databases

Job description

Google is seeking a Policy Escalation Specialist for YouTube Trust and Safety to manage policy escalations, review content per guidelines, and coordinate with cross-functional teams. The role requires on-call weekend coverage and strong analytical skills to assess risk and improve processes.

Ideal candidates bring experience in data analytics, policy, and international considerations, with fluency in English and optional Portuguese/Spanish for client relations.