Bilingual Program Representative - Spanish Speaker

State of Illinois; Joliet (IL); Hybrid; USD 57,000 - 80,000; Full time

Job summary

The Illinois Department of Employment Security (IDES) in Joliet seeks a Program Representative fluent in Spanish to deliver unemployment insurance services and employment support. You will determine eligibility, guide clients through benefits, and coordinate with partner agencies to ensure accurate claims processing.

The role requires a 4-year college degree (or equivalent experience) and bilingual proficiency, with duties performed in an office setting and adherence to state policies and ethics.

Qualifications

• Requires a 4-year college degree in social/behavioral sciences or business, or equivalent experience.
• Two years (3,000 work hours) as department intermittent staff with two years college credits.
• Four years (6,000 hours) as department intermittent staff.

Responsibilities

• Provide unemployment insurance benefits services and determine eligibility for claims.
• Assist clients with employment services and related programs.
• Adjudicate monetary and nonmonetary benefit issues and make eligibility determinations.
• Maintain activity reports and support job referrals and related duties as assigned.

Skills

Spanish language

Education

4-year college degree (social/business)

Job description

The Illinois Department of Employment Security (IDES) in Joliet seeks a Program Representative fluent in Spanish to deliver unemployment insurance services and employment support. You will determine eligibility, guide clients through benefits, and coordinate with partner agencies to ensure accurate claims processing.

The role requires a 4-year college degree (or equivalent experience) and bilingual proficiency, with duties performed in an office setting and adherence to state policies and ethics.