Bilingual Public Aid Eligibility Assistant (Spanish)

State of Illinois; Chicago (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holiday pay

Parental leave

Flexible scheduling

Job summary

The State of Illinois is seeking a Public Aid Eligibility Assistant housed in the Division of Family and Community Services. The role involves screening and registering applications, handling confidential information, translating procedures into Spanish, and assisting the public at the headquarters office in Chicago.

Ideal candidates will have a high school diploma, one year of clerical experience in DHS or equivalent, and fluency in Spanish.

Qualifications

• Requires completion of high school.
• Requires one year of clerical supportive experience in the Department of Human Services or equivalent training and experience.
• Requires ability to speak, read and write Spanish at a colloquial skill level.

Responsibilities

• Performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, providing office receptionist functions for support staff.
• Identifies and sorts documents coming into the office.
• Prepares files protecting customer’s confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, and enters information into the eligibility systems.
• Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Skills

Spanish language

Clerical experience

Education

High school diploma

Job description

The State of Illinois is seeking a Public Aid Eligibility Assistant housed in the Division of Family and Community Services. The role involves screening and registering applications, handling confidential information, translating procedures into Spanish, and assisting the public at the headquarters office in Chicago.

Ideal candidates will have a high school diploma, one year of clerical experience in DHS or equivalent, and fluency in Spanish.