Bilingual Program Aide 2 (Limited Term)

Clackamas County; Oregon City (OR); On-site; USD 32,000 - 40,000; Full time

Job summary

Clackamas County’s CFCC Division seeks a Bilingual English/Spanish Program Aide 2 to support Workforce Programs. You will assist with referrals, eligibility, enrollment, and maintain confidential client information across multiple systems, communicating with clients in person, by phone, text, and email.

The role emphasizes organization, customer service, and collaboration with program staff and partners. You will help with forms, navigate websites and employment applications, and connect

Qualifications

• Minimum of two years of relevant experience in public-facing roles.
• Bilingual fluency in English and Spanish required.
• Experience delivering excellent customer service to diverse populations.
• Ability to access programs, services, or community resources for clients.
• Experience collaborating with a team to meet program requirements.
• Proficiency with MS Office (Outlook, Word, Excel) and internet browsers.
• Experience using video-conferencing tools such as Zoom or MS Teams.
• Experience entering and managing data in databases or client tracking systems.

Responsibilities

• Maintain program and client records across multiple databases and systems.
• Provide front-line client and program support, greeting participants and explaining services.
• Process and track client referrals and service requests for eligibility and status.
• Maintain participation and service information in required systems and accurate case notes.
• Coordinate client feedback surveys and required program reporting data.
• Provide general administrative support including mailings, filing, and scheduling.
• Schedule client appointments and follow up on referrals and documentation.
• Support daily program operations and connect participants with resources.

Skills

Bilingual English/Spanish

Customer service

Teamwork

Data entry

Microsoft Office

Video conferencing

Recordkeeping systems

Tools

Excel

Outlook

Word

File Explorer

iMatchSkills

Oregon DHS TRACS

Apricot Social Solutions

Job description

Job Posting closes at 11:59p.m. (Pacific Time) on Monday, September 21, 2026.

Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.

COMPENSATION

Hourly Pay Range: $22.981132 - $28.908974

• Salary offers will be made within the posted pay range and will be based on candidate's experience (paid or unpaid) that is directly relevant to the position.
• There is additional compensation of 5% (add-to-pay) for bilingual skills.

JOB DETAILS AND QUALIFICATIONS

Clackamas County’s Children, Family & Community Connections (CFCC) Division is seeking a Bilingual English/Spanish Program Aide 2 to join our Workforce Programs team!

CFCC Workforce Programs provide customized employment and support services to eligible Clackamas County residents. The individuals we serve may be navigating significant life circumstances and barriers to employment, including homelessness, substance use disorders, mental health conditions, involvement with the justice system, poverty, and other challenges.

In this role, you will provide essential program and administrative support that helps clients access services and keeps Workforce Programs operating effectively. You will serve as an important point of contact for program participants, staff, and community partners while assisting with client referrals, program eligibility and enrollment, recordkeeping, data entry, appointment coordination, and ongoing program operations.

Much of this position's work involves maintaining accurate and confidential client information across multiple databases and tracking systems. You will also communicate directly with clients in person, by telephone, text, and email; explain program requirements and processes; assist individuals with forms, documentation; assist individuals with forms, documentation and using technology like computers and mobile devices to navigate websites and employment applications; and help connect participants with appropriate program staff and resources.

We are looking for someone who is organized, approachable, detail-oriented, and comfortable balancing customer service with administrative responsibilities. The ideal candidate will have experience working with diverse populations, maintaining confidential information, navigating data systems, and providing responsive support to individuals who may be experiencing complex circumstances.

Bilingual fluency in English and Spanish is required for this position.

This is a limited term position ending September 30, 2028.

Clackamas County is committed to building a workforce that reflects the community we serve. In that spirit, we encourage applicants of diverse backgrounds and experience to apply.

Required Minimum Qualifications/Transferrable Skills:

• A minimum of two (2) years of relevant experience that would provide the required knowledge and skills to perform the responsibilities of the position.
• Bilingual fluency in both English and Spanish.
• Experience engaging the public to provide superior customer service, including greeting and assisting people of all backgrounds, responding to basic requests, and explaining program information or eligibility requirements.
• Experience assisting clients in accessing programs, services, or community resources.
• Experience working collaboratively with a team to meet program requirements, funding requirements, grant objectives, or established service expectations.
• Proficiency with general office computer applications, including Microsoft Outlook, Word, Excel, File Explorer, and internet browsers.
• Experience using video-conferencing software such as Zoom and/or MS Teams.
• Experience entering, retrieving, maintaining, and tracking information using databases, client tracking systems, spreadsheets, or similar electronic recordkeeping systems.

Preferred Special Qualifications/ Transferrable Skills:

• Experience working with employment, workforce development, training, or other similar community-based programs.
• Experience using iMatchSkills, Oregon DHS TRACS, Apricot Social Solutions, or similar client/program data systems.
• Experience providing services to individuals experiencing barriers such as homelessness, poverty, substance use disorders, mental health conditions, justice-system involvement, or other significant life circumstances.

Pre-Employment Requirements:

• Must pass post-offer, pre-employment drug test.
• Must pass a criminal history check which may include national or state fingerprint records check.

*For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

Maintain program and client records. Create and maintain electronic client files and program records; enter, update, and retrieve information using databases, Excel, Word, and other program systems; track client referrals and participation; update participant contact information; and support text and other program communications.

Provide front-line client and program support. Greet program participants and visitors; respond to questions; explain program services, processes, and eligibility requirements; provide and collect required forms; assist participants with completing paperwork; and connect clients with appropriate program staff or resources.

Process and track client referrals and support-service requests. Review referrals and requests for completeness and consistency with established program guidelines; communicate with applicants and program staff regarding eligibility, status, or additional information needed; document outcomes; and forward complex or unusual requests to appropriate program staff.

Maintain participation and service information in required systems. Review client case notes and program documentation to identify participation and compliance information; enter eligible services into the Oregon Employment Department's iMatchSkills system; enter information into Oregon DHS TRACS; and maintain accurate information needed for program tracking and reporting.

Coordinate client feedback and program information. Prepare, distribute, collect, and track customer feedback surveys and questionnaires; enter results into spreadsheets or databases; gather required program feedback forms; and maintain information for program reporting purposes.

Provide general administrative and office support. Prepare mailings; scan, file, copy, and archive documents; maintain electronic records; respond to requests for information; answer the main telephone line; retrieve and route voicemail messages; return calls or direct inquiries to appropriate staff; and assist with meeting-room scheduling and hybrid meeting technology.

Support daily program operations and client coordination. Schedule client appointments; follow up on referrals and outstanding information; establish and maintain client files; track required documentation and program information; assist participants with forms; and provide other administrative support needed to maintain timely and effective program services.

KEY COMPETENCIES

Customer Service & Client Support
Provides respectful, responsive, and professional assistance to individuals with a wide range of backgrounds, needs, and life experiences. Communicates program information clearly and helps clients navigate processes and requirements.

Bilingual & Culturally Responsive Communication
Communicates effectively in both English and Spanish and adapts communication to meet the needs of clients, community partners, and colleagues from diverse backgrounds.

Accuracy & Attention to Detail
Maintains accurate client records, reviews documentation carefully, enters information correctly across multiple systems, and recognizes when information is incomplete or requires follow-up.

Organization & Follow-Through
Effectively manages referrals, appointments, documentation, correspondence, and competing priorities while ensuring required tasks are completed within established timelines.

Data & Records Management
Comfortably works within databases, spreadsheets, electronic files, and client tracking systems while maintaining organized, accurate, and confidential records.

Communication
Communicates clearly and professionally in person, by telephone, email, and text; explains program requirements in understandable terms; and appropriately routes complex questions or issues.

Judgment & Problem Solving
Uses established policies, procedures, and program guidelines to respond to routine situations, identify discrepancies or missing information, and determine when an issue should be elevated to other program staff.

Teamwork & Collaboration
Works effectively with Workforce Program staff, community partners, and other County employees to coordinate services, share information appropriately, and support program and funding requirements.

Confidentiality & Professionalism
Handles sensitive client and program information with discretion and follows established requirements for confidentiality, documentation, and records management.

WORK SCHEDULE

This position is included in the County’s alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

This position may be eligible for occasional hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department’s business needs, after successfully completing training for the position. This position will be primarily on-site.

Telework/remote locations cannot be located outside of Oregon or Washington. Washington residents must perform at least 50% of their time on-site at Clackamas County.

ABOUT THE DEPARTMENT

The Children, Family and CommunityConnections (CFCC) Division of the Department of Health, Housing and Human Services (H3S) provides a range of programs and services to improve the wellbeing of Clackamas residents. These include employment services, mediation services, the Early Learning Hub, parenting education, preschool placements, substance abuse prevention and family violence prevention and services.

Learn more about Clackamas County Children, Family and Community Connections Division (CFCC).

Children, Family and Community Connections (CFCC) is a Division of the Health, Housing, and Human Services (H3S) Department.

Health, Housing and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

1. EMPOWERED AND THRIVING STAFF -H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
2. EQUITY DRIVEN SERVICES -H3S promotes and provides accessible, equitable and culturally responsive services.
3. ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT -H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources by calling 503-655-8459 or emails us at [e-mail]. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

Requesting Veterans' Preference

Learn more about Oregon's Veterans' Preference

VISA SPONSORSHIP: Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY: Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.