Bilingual Product Support Analyst I (English/German)

InComm; Columbus (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

InComm Payments is seeking a Product Support Analyst I in Columbus, GA to help resolve tickets, support merchants, and manage billing related queries. You will interact with internal teams and external customers to ensure accurate issue resolution and maintain strong service levels.

The role requires at least 1 year in customer service, solid communication skills, and the ability to diagnose basic technical issues across POS and payment terminals.

Qualifications

• 1+ years of customer service experience.
• Excellent verbal and written communication.
• Ability to provide outstanding customer service.
• Demonstrated ability to work in a team environment.
• Computer literate with moderate technical skills.
• Ability to analyze and solve problems.
• Multi-task in a fast-paced environment.
• Strong time management and prioritization.
• English and German language proficiency.

Responsibilities

• Open, resolve, escalate, and close tickets.
• Perform administrative tasks (partner account updates, activity reports).
• Troubleshoot store-based terminal issues and connectivity.
• Assist merchants with POS activation issues and card orders.
• Create tickets for technical teams as needed.
• Keep clients updated on resolution progress.
• Respond to queries promptly per company standards.
• Follow product support manuals for accountability.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Problem solving

Multi-tasking

Time management

Tools

Call management system

Ticketing system

Billing platforms

POS terminals

Job description

InComm Payments is seeking a Product Support Analyst I in Columbus, GA to help resolve tickets, support merchants, and manage billing related queries. You will interact with internal teams and external customers to ensure accurate issue resolution and maintain strong service levels.

The role requires at least 1 year in customer service, solid communication skills, and the ability to diagnose basic technical issues across POS and payment terminals.