Bilingual Premium Support Specialist (EN/FR) — Remote Ireland

Airbnb; United States; Remote; USD 48,000 - 62,000; Full time

Benefits offered by this job

Relocation support

Job summary

Airbnb is seeking a Support Specialist, Premium Support for a remote role based in Ireland. You will provide bilingual English and French support to the Airbnb community, handling complex cases with care and professionalism.

As part of a fast-paced team, you will manage end-to-end case resolution, communicate effectively across channels, and adapt to evolving responsibilities. This is a full-time position with relocation support for candidates moving to Ireland.

Qualifications

• Fluent in English and French (spoken and written).
• Excellent communication and problem-solving abilities.
• Experience in premium or luxury customer-service environments is a plus.

Responsibilities

• Handle complex cases with end-to-end ownership.
• Interact with customers via live chat, social platforms, messaging, and phone.
• Collaborate with internal teams to ensure accurate resolutions while maintaining confidentiality.

Skills

Bilingual English & French

Advanced communication skills

Customer service expertise

Job description

Airbnb is seeking a Support Specialist, Premium Support for a remote role based in Ireland. You will provide bilingual English and French support to the Airbnb community, handling complex cases with care and professionalism.

As part of a fast-paced team, you will manage end-to-end case resolution, communicate effectively across channels, and adapt to evolving responsibilities. This is a full-time position with relocation support for candidates moving to Ireland.