Bilingual Postpartum Call Center RN, PRN
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Job summary
University of Arkansas for Medical Sciences (UAMS) seeks a bilingual Postpartum Call Center RN to support postpartum women via call-center triage and care coordination. This temporary role requires English/Spanish fluency, RN licensure, and 1–5 years of women's health experience, with flexible hybrid work options in Arkansas.
Responsibilities include telephonic triage, patient education, and coordinating referrals while adhering to Nurse Practice Act requirements and institutional policies.
Qualifications
- RN degree or diploma from an accredited nursing program and valid RN license.
- Bilingual (English/Spanish) required.
- 1–5 years RN experience, preferably in women's health.
- Experience with call-center technology and patient triage is a plus.
Responsibilities
- Provide telephonic patient triage and guidance.
- Coordinate with healthcare teams to link patients to care and resources.
- Maintain documentation and ensure quality and safety in a fast-paced call center.
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Education
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Job description
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184
3,031
Jobs
Closing Date
11/08/2026
Clinical Staff - Nursing
Temporary (Fixed Term)
No
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
COM | OB & GYN ACWIH Postpartum Call Center
Join our Arkansas Center for Women & Infants’ Health (ACWIH) as a Postpartum Call Center (PPCC) RN! Our PPCC RNs play a vital role in supporting postpartum women by conducting proactive outreach within7–10 days post-hospital discharge. The RN conducts telephonic patient triage using clinical decision‑making software to evaluate needs, offer guidance, and link patients to suitable care and resources. This position operates in accordance with the Arkansas Nurse Practice Act and adheres to all institutional policies, procedures, and standards. It delivers vital patient care support in a call center setting. This role provides a flexible hybrid work setting, mainly permitting remote work. Applicants are required to be bilingual in English and Spanish, live in Arkansas, and have dependable internet access.
- Graduate of an accredited Nursing Program with an Associate's Degree, Nursing Diploma, Bachelor's in Nursing, or Master's in Nursing.
- Valid RN License
- Minimum of one (1) to five (5) years Registered Nursing experience, specifically within Women's Health
- Bilingual (English/Spanish)
- Proficiency in using call center technology and scheduling systems.
- Proficiency with computers (preferably MS Office).
- Telephone etiquette skills.
- Proficiency in clinical decision‑making and patient triage.
- Strong communication and interpersonal skills to effectively interact with patients and healthcare teams.
- Knowledge of postpartum care practices and patient support strategies.
- Ability to work independently and collaboratively in a fast‑paced environment.
- Attention to detail and accuracy in patient care documentation.
- Flexibility to adapt to varying workloads and patient needs.
- Exhibits the ability to multitask, perform, and execute solutions to complex and occasional emergent situations to ensure the functioning of the call center and its mission to promote quality patient care and assure excellent service.
- Critical thinking skills to include making decisions and solving problems using sound, inclusive reasoning and judgment based on all available information and facts.
- Call center experience.
- Clinical Service line experience in any of the following areas: Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Labor and Delivery, or High-Risk antepartum service.
- Availability for Weekend coverage preferred Call shift options are available on Saturdays and Sundays between 9:00 a.m. and 6:00 p.m., with flexibility to work 4 to 8-hour per shift on either weekend day.
In this role you'll be responsible for:
- Triage and follow‑up for targeted patients via phone, email, and EMR
- Tracking all Call Center calls, referrals, and case‑managed patients
- Supporting Call Center program evaluations
- Fostering clear communication among the center, UAMS, and statewide physicians/offices
- Providing reports and analyzing care factors to boost quality and efficiency
- Managing tasks with expertise, including setting goals and timelines, prioritization, and collaboration
Learn more about the ACWIH by visiting: https://myarkansasbirth.org
Salary Information:
commensurate with education and experience
Required Documents to Apply:
License or Certificate (see special instructions for submission instructions), Resume
Proof of Veteran Status
Annual TB Screening, Criminal Background Check
This position is subject to pre‑employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non‑discriminatory manner consistent with state and federal law.
Hearing, Manipulate items with fingers, including keyboarding
Sitting, Standing, Talking, Walking
Driving, Kneeling, Lifting, Pulling, Pushing
Yes
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