Bilingual Postpartum Call Center RN, PRN

StartupNWA; Little Rock (AR); Hybrid; USD 40,000 - 52,000; Part time

Job summary

University of Arkansas for Medical Sciences seeks a bilingual (English/Spanish) Postpartum Call Center RN for a temporary, hybrid role. The RN will perform telephonic triage, assess needs, and connect patients with appropriate care and resources within 7–10 days post-discharge.

Requirements include an RN license and 1–5 years of Women’s Health experience. Responsibilities include managing call center workflows, documenting interactions, and supporting program evaluations.

Qualifications

• Graduate of an accredited nursing program with an Associate's Degree, Nursing Diploma, Bachelor's in Nursing, or Master's in Nursing.
• Valid RN license.
• 1–5 years RN experience, specifically in Women’s Health.
• Bilingual (English/Spanish).

Responsibilities

• Provide telephonic triage and patient guidance using clinical decision-making software.
• Track and document call center interactions, referrals, and case-managed patients.
• Support program evaluations and provide reports to improve quality and efficiency.
• Foster clear communication among the center, physicians, and statewide offices.
• Manage tasks with goals and timelines, prioritization, and collaboration.
• Operate in a flexible hybrid setting with some remote work.

Skills

Bilingual English/Spanish

Call center software

MS Office

Clinical decision-making

Communication skills

Education

Nursing degree (AAS/ Diploma/ BSN/ MSN)

RN License

Job description

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Bilingual Postpartum Call Center RN, PRN

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Closing Date: 11/08/2026

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Type of Position: Clinical Staff - Nursing

Job Type: Temporary (Fixed Term)

Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Department: COM | OB & GYN ACWIH Postpartum Call Center

Summary of Job Duties:

Join our Arkansas Center for Women & Infants’ Health (ACWIH) as a Postpartum Call Center (PPCC) RN! Our PPCC RNs play a vital role in supporting postpartum women by conducting proactive outreach within 7–10 days post-hospital discharge. The RN conducts telephonic patient triage using clinical decision-making software to evaluate needs, offer guidance, and link patients to suitable care and resources. This position operates in accordance with the Arkansas Nurse Practice Act and adheres to all institutional policies, procedures, and standards. It delivers vital patient care support in a call center setting. This role provides a flexible hybrid work setting, mainly permitting remote work. Applicants are required to be bilingual in English and Spanish, live in Arkansas, and have dependable internet access.

Qualifications:

Minimum Qualifications:

• Graduate of an accredited Nursing Program with an Associate's Degree, Nursing Diploma, Bachelor's in Nursing, or Master's in Nursing.
• Valid RN License
• Minimum of one (1) to five (5) years Registered Nursing experience, specifically within Women’s Health
• Bilingual (English/Spanish)

Knowledge, Skills, & Abilities:

• Proficiency in using call center technology and scheduling systems.
• Proficiency with computers (preferably MS Office).
• Telephone etiquette skills.
• Proficiency in clinical decision-making and patient triage.
• Strong communication and interpersonal skills to effectively interact with patients and healthcare teams.
• Knowledge of postpartum care practices and patient support strategies.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and accuracy in patient care documentation.
• Flexibility to adapt to varying workloads and patient needs.
• Exhibits the ability to multitask, perform, and execute solutions to complex and occasional emergent situations to ensure the functioning of the call center and its mission to promote quality patient care and assure excellent service.
• Critical thinking skills to include making decisions and solving problems using sound, inclusive reasoning and judgment based on all available information and facts.

Preferred Qualifications:

• Call center experience.
• Clinical Service line experience in any of the following areas: Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Labor and Delivery, or High-Risk antepartum service.
• Availability for Weekend coverage preferred. Call shift options are available on Saturdays and Sundays between 9:00 a.m. and 6:00 p.m., with flexibility to work 4 to 8-hour per shift on either weekend day.

Additional Information:

In this role you'll be responsible for:

• Triage and follow-up for targeted patients via phone, email, and EMR
• Tracking all Call Center calls, referrals, and case-managed patients
• Supporting Call Center program evaluations
• Fostering clear communication among the center, UAMS, and statewide physicians/offices
• Providing reports and analyzing care factors to boost quality and efficiency
• Managing tasks with expertise, including setting goals and timelines, prioritization, and collaboration

Learn more about the ACWIH by visiting: https://myarkansasbirth.org

Salary Information: commensurate with education and experience

Required Documents to Apply: License or Certificate (see special instructions for submission instructions), Resume

Optional Documents: Proof of Veteran Status

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity: Hearing, Manipulate items with fingers, including keyboarding

Frequent Physical Activity: Sitting, Standing, Talking, Walking

Occasional Physical Activity: Driving, Kneeling, Lifting, Pulling, Pushing

Benefits Eligible: Yes