Bilingual POS Support Technician — Spanish/English

The Wonderful Company; Arkansas; On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Medical coverage

Vision and dental plans

401k with match

Online physician consultations

Mental health resources

Life coaching

Employee community groups

Fitness reimbursement

Learning & development resources

Job summary

Teleflora Florists support role in Paragould, AR, is an hourly technical position assisting Teleflora florists with applications, OS, and hardware. Candidates should be fluent in English and Spanish and able to troubleshoot and educate customers on software features.

The role emphasizes active listening, problem-solving, and strong service skills, with daily logging, reporting, and compliance with audit standards. High school diploma preferred; MIS/Networking/Accounting coursework helpful.

Qualifications

• Experience with personal computers, operating systems, utility programs and commands.
• Customer Service experience is a plus.
• Fluent in English and Spanish.

Responsibilities

• Assist and troubleshoot Teleflora Florists in support of various application software packages, PC operating systems, and basic hardware via phone/email/chat
• Log calls into the Call / Problem Tracking system
• Meet or exceed the standards set within the department for effective call resolution and production
• Provide excellent customer service
• Escalate and direct customer calls as needed
• Provide user feedback to management, quality assurance, and development
• Perform all activities in compliance with audit standards in reliability, security, and quality
• Prepare reporting as required
• Perform other tasks as required
• Maintain communication via multiple platforms
• Work independently with strong time management and organizational skills
• Instruct customers on how to install and operate hardware and software

Skills

Active listening

Troubleshooting

Problem-solving

Customer service

Time management

Communication

Education

High School diploma

MIS courses

Networking courses

Accounting courses

Job description

Teleflora Florists support role in Paragould, AR, is an hourly technical position assisting Teleflora florists with applications, OS, and hardware. Candidates should be fluent in English and Spanish and able to troubleshoot and educate customers on software features.

The role emphasizes active listening, problem-solving, and strong service skills, with daily logging, reporting, and compliance with audit standards. High school diploma preferred; MIS/Networking/Accounting coursework helpful.