Bilingual Spanish POS Support Technician

Teleflora; Paragould (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Vision & dental

401k with match

Online physician chats

Mental health resources

Life coaching

Employee groups

Healthy habits rewards

Fitness reimbursements

On-demand fitness videos

Job summary

Teleflora in Paragould, AR seeks a customer support specialist to assist and troubleshoot Teleflora florists with software, OS, and basic hardware via phone, email, or chat. You will log calls, aim for quick resolution, provide excellent service, and escalate issues as needed.

Fluency in English and Spanish is preferred, with strong time management and independent work skills. This role emphasizes reliability, adherence to audit standards, and collaboration with QA and development teams to

Qualifications

• Experience with personal computers and operating systems.
• Basic knowledge of PC hardware platforms and business apps.
• High School diploma or equivalent; MIS/Networking/Accounting coursework helpful.
• Fluent in English and Spanish.

Responsibilities

• Assist and troubleshoot Teleflora Florists in support of software, OS, and basic hardware via phone/email/chat.
• Log calls into the Call / Problem Tracking system.
• Meet department standards for effective call resolution and production.
• Provide excellent customer service.
• Escalate and direct customer calls as needed.
• Provide user feedback to management, QA, and development.
• Perform activities in compliance with audit standards in reliability, security, and quality.
• Prepare reporting as required.
• Maintain communication via multiple platforms.
• Work independently with strong time management and organizational skills.
• Instruct customers on how to install and operate hardware and software.

Skills

PC troubleshooting

Customer service

Bilingual English/Spanish

Time management

Education

High School diploma or equivalent

MIS/Networking/Accounting courses

Job description

Job Description

• Assist and troubleshoot Teleflora Florists in support of various application software packages, PC operating systems, and basic hardware via phone/email/chat
• Log calls into the Call / Problem Tracking system
• Meet or exceed the standards set within the department for effective call resolution and production
• Provide excellent customer service
• Escalate and direct customer calls as needed
• Provide user feedback to management, quality assurance, and development
• Perform all activities in compliance with audit standards in reliability, security, and quality
• Prepare reporting as required
• Perform other tasks as required
• Maintain communication via multiple platforms
• Work independently with strong time management and organizational skills
• Instruct customers on how to install and operate hardware and software

Qualifications

• Experience with personal computers, operating systems, utility programs and commands. Customer Service experience is a plus.
• Basic knowledge of various PC hardware platforms and operating systems, with a fundamental understanding of business applications.
• High School diploma or equivalent. Completion of MIS, Networking or Accounting courses at the college level or 2-4 years equivalent work experience is helpful.
• Fluent in English and Spanish.

Additional Information

• Thriving Wellness Community: Access to top‑notch medical coverage including comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future. Includes 24/7 online physician consultations, virtual mental health resources, life coaching, engaging employee community groups, cash rewards for healthy habits and fitness reimbursements, and a library of on‑demand fitness videos.
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources such as People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company‑wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: We focus on improving the social determinants of a healthy society — quality education and medical care, economic mobility, and a healthy environment to help build thriving communities (Wonderful CSR).
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company‑provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within local communities.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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