Bilingual Spanish POS Support Technician

The Wonderful Company; Oklahoma; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Vision insurance

Dental plans

401k with match

Online physician consultations

Mental health resources

Life coaching

Employee communities

Wellness rewards

Job summary

Teleflora, part of The Wonderful Company, seeks an entry-level technical support specialist in Oklahoma City, OK. You will assist Teleflora florists by phone, email, and chat, resolving issues across applications, operating systems, and hardware while logging calls and maintaining customer focus.

You will need strong problem-solving and communication skills in English and Spanish, with a willingness to travel for training and POS installations.

Qualifications

• High School diploma or equivalent.
• Fluent in English and Spanish.
• Experience with personal computers, operating systems, and basic hardware.

Responsibilities

• Assist Teleflora florists via phone, email, and chat in support of application software, operating systems, and hardware.
• Log calls into the Call / Problem Tracking system and maintain accurate records.
• Meet or exceed department standards for effective call resolution and productivity.
• Provide excellent customer service and escalate as needed.
• Gather user feedback for management, QA, and development.
• Prepare required reporting and adhere to audit standards for reliability, security, and quality.
• Work independently with strong time management and organizational skills.
• Instruct customers on how to install and operate hardware and software.
• Travel for training to support POS installations.

Skills

Active listening

Troubleshooting

Customer service

Communication

Education

High School diploma

MIS coursework

Networking courses

Accounting courses

Tools

Call Tracking System

PC Operating Systems

Hardware basics

Job description

Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to customers' doorsteps daily. We've been a part of The Wonderful Company family since 1979 and have become the world's largest flower delivery service. With more than 10,000 member florists in North America alone, we lead the industry by working directly with our florists to hand-arrange and deliver every bouquet!

This entry level fast-paced technical position assists Teleflora florists via phone, email, and chat sessions in support of various application software packages, operating systems, and hardware. You'll use active listening, troubleshooting and problem-solving skills to identify and resolve the customer's issues and educate them on the features and functionality of the applications. Must be fluent in English and Spanish.

This is an hourly position and is located in Oklahoma City, OK.

If you have a blend of technical and customer service skills, you may be a great candidate!

• Assist and troubleshoot Teleflora Florists in support of various application software packages, PC operating systems, and basic hardware via phone/email/chat
• Log calls into the Call / Problem Tracking system
• Meet or exceed the standards set within the department for effective call resolution and production
• Provide excellent customer service
• Escalate and direct customer calls as needed
• Provide user feedback to management, quality assurance, and development
• Perform all activities in compliance with audit standards in reliability, security, and quality
• Prepare reporting as required
• Perform other tasks as required
• Maintain communication via multiple platforms
• Work independently with strong time management and organizational skills
• Instruct customers on how to install and operate hardware and software
• Some travel possible as training progressesto support POS installations

Experience: Experience with personal computers, operating systems, utility programs and commands. Customer Service experience is a plus.

Knowledge: Basic knowledge of various PC hardware platforms and operating systems, with a fundamental understanding of business applications.

Education: High School diploma or equivalent. Completion of MIS, Networking or Accounting courses at the college level or 2-4 years equivalent work experience is helpful. Fluent in English and Spanish.

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
  • 24/7 online physician consultations
  • virtual mental health resources
  • life coaching
  • engaging employee community groups
  • cash rewards for healthy habits and fitness reimbursements
  • library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

Say everything and share your "Love Out Loud" with the gift of Teleflora flowers-all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist-even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep-Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.

Telefora is part of The Wonderful Company, a successful, fast-growing privately held $6 billion company with 10,000 employees worldwide. The Wonderful Company's connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To view the current Corporate Social Responsibility report, visit csr.wonderful.com.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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