POS Support Technician I

Bluu, Inc.; Lynnwood (WA); On-site; USD 28,000 - 47,000; Full time

Job summary

Bluu, Inc. is seeking a POS Support Technician in Lynnwood, WA for full-time employment.

You will provide phone-based technical support to merchants, resellers, and agents, and deploy, maintain, and troubleshoot POS systems and related hardware in a fast-paced environment. The role requires bilingual English and Korean communication, strong troubleshooting, and the ability to work independently while traveling as required.

Qualifications

• Bilingual English and Korean required.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication.
• Ability to work independently and manage priorities.
• POS or PC support experience preferred.
• Willingness to travel and work off-site as needed.

Responsibilities

• Provide phone-based technical support to merchants, resellers, and agents.
• Document all support requests, issues, and resolutions accurately.
• Resolve technical issues in a timely and professional manner.
• Prepare, configure, and stage POS hardware and software for deployment.
• Maintain POS department equipment, tools, and inventory.
• Perform hardware repairs and replacements both in-house and at customer locations as needed.
• Test, evaluate, troubleshoot, and document software and hardware issues.
• Install and configure POS software, hardware, cabling, networking equipment, and related systems.
• Monitor system performance and diagnose operational issues.
• Provide training and technical guidance to associates, merchants, and resellers.
• Create and maintain technical documentation and support materials.

Skills

English

Korean

Troubleshooting

Communication

Independent work

Travel readiness

Education

CompTIA A+ Certification

Tools

POS Support

PC Support

Technical Support

Job description

About Bluu, Inc.

Bluu, Inc. is a technology and payments company providing integrated POS, payment processing, hardware, software, online ordering, and business management solutions for the restaurant and retail industries. We are committed to delivering reliable, innovative technology that helps businesses operate more efficiently and grow. Join our team and be part of a growing company shaping the future of POS and payment technology.

Location: Lynnwood, WA

Full Time

Position Summary

The POS Support Technician will provide technical support to merchants, agents, and resellers while assisting with the deployment, maintenance, and troubleshooting of POS systems and related hardware. This role requires strong problem-solving abilities, excellent communication skills, and the ability to work independently in a fast-paced environment.

Responsibilities

• Provide phone-based technical support to merchants, resellers, and agents.
• Document all support requests, issues, and resolutions accurately.
• Resolve technical issues in a timely and professional manner.
• Prepare, configure, and stage POS hardware and software for deployment.
• Maintain POS department equipment, tools, and inventory.
• Perform hardware repairs and replacements both in-house and at customer locations as needed.
• Test, evaluate, troubleshoot, and document software and hardware issues.
• Install and configure POS software, hardware, cabling, networking equipment, and related systems.
• Monitor system performance and diagnose operational issues.
• Provide training and technical guidance to associates, merchants, and resellers.
• Create and maintain technical documentation and support materials.

Qualifications

• Bilingual proficiency in English and Korean required.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• POS, PC support, or related technical support experience preferred.
• Willingness to work off-site occasionally.
• Ability to travel for business when required.
• ComTIA A+ Certification is a big plus

Pay rate: $20/hr - $34/hr DOE