Entry-Level POS Support Technician (EN/KR)

United Merchant Services, Inc.; Duluth (GA); On-site; USD 20,000 - 34,000; Full time

Job summary

Bluu, Inc. is a technology and payments company delivering integrated POS, payment processing, hardware, software, online ordering, and business management solutions for the restaurant and retail industries.

The POS Support Technician role supports merchants, agents, and resellers with deployment, maintenance, and troubleshooting of POS systems. The position requires strong problem-solving, excellent communication, and the ability to work independently in a fast-paced environment, with some

Qualifications

• Bilingual proficiency in English and Korean required.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• Willingness to work off-site occasionally.
• Ability to travel for business when required.

Responsibilities

• Provide phone-based technical support to merchants, resellers, and agents.
• Document all support requests, issues, and resolutions accurately.
• Resolve technical issues in a timely and professional manner.
• Prepare, configure, and stage POS hardware and software for deployment.
• Maintain POS department equipment, tools, and inventory.
• Perform hardware repairs and replacements both in-house and at customer locations as needed.
• Test, evaluate, troubleshoot, and document software and hardware issues.
• Install and configure POS software, hardware, cabling, networking equipment, and related systems.
• Monitor system performance and diagnose operational issues.
• Provide training and technical guidance to associates, merchants, and resellers.
• Create and maintain technical documentation and support materials.

Skills

Bilingual English and Korean

Job description

Bluu, Inc. is a technology and payments company delivering integrated POS, payment processing, hardware, software, online ordering, and business management solutions for the restaurant and retail industries.

The POS Support Technician role supports merchants, agents, and resellers with deployment, maintenance, and troubleshooting of POS systems. The position requires strong problem-solving, excellent communication, and the ability to work independently in a fast-paced environment, with some