Patient Service Rep I (52063)

HealthLinc; Valparaiso (IN); On-site; USD 26,000 - 40,000; Full time

Job summary

HealthLinc in Valparaiso, IN is seeking a Patient Service Representative to check patients in/out, verify insurance, process payments, and schedule appointments. You will work with fellow Patient Service Representatives and report to the Assistant Site Operations Director.

The role emphasizes strong customer service, accurate data entry, and teamwork in a healthcare setting with a day shift.

Qualifications

• High School diploma or equivalent required.
• 1–3 years healthcare administrative experience preferred.
• Strong customer service and communication skills.
• Team player with good written and verbal communication.
• Basic math skills for payments and transactions.
• Strong organizational and time management abilities.
• Able to stay flexible and adaptable in a clinical setting.

Responsibilities

• Greets patients and visitors in a professional manner.
• Schedules, checks in/out patients for appointments.
• Verifies and updates insurance information.
• Receives calls and routes to appropriate destination.
• Accepts payments, issues receipts, and updates journal.
• Coordinates with providers on prescription refills.
• Registers new patients per policies.
• Runs automatic eligibility verifications.
• Follows up on voicemails and sets appointments.
• Maintains HealthLinc patient resources and supports PCMH initiatives.

Skills

Strong customer service

Excellent communication

Teamwork

Basic math

Organization & time management

Flexibility & adaptability

Education

High School Diploma

Tools

PHreesia

EHR

Microsoft 365

Printers & Fax machines

Job description

Job Details: Job Location: Valparaiso - Valparaiso, IN 46383, Position Type: Full Time, Education Level: High School, Travel Percentage: None, Job Shift: Day, Job Category: Health Care, As a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works closely with the other Patient Service Representatives and reports to the Assistant Site Operations Director.

JOB RESPONSIBILITIES

• Greets public, staff, and others in a professional and courteous manner.
• Schedules patients and checks them in and out for their appointments.
• Verifies and updates insurance information at every patient visit.
• Receives, screens and routes calls to appropriate destination.
• Accepts payments, issues receipts, and updates journal as needed.
• Coordinates with providers on patient prescription refills as needed.
• Registers new patients in accordance with policies and procedures.
• Runs Automatic Eligibility Verifications.
• Follows up with Voice mail messages and setting appointments.
• Maintains general knowledge of HealthLinc Patient Resources.
• All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
• Performs other duties as assigned.

Level 2 (in addition to above)

• Generates patient demographic sheet and route slip for each medical visit.
• Posts patient payments for Medical/Dental.
• Performs financial intakes on all referred patients as needed.

Level 3 (in addition to above)

• Closes medical/dental encounters daily.

Qualifications: REQUIRED QUALIFICATIONS

Education/Training

• High School diploma or equivalent

Experience

• At least 1-3 years of healthcare administrative experience (not required but highly preferred)

Skills/Job Requirement

• Strong customer service skills
• Excellent written and verbal communication skills
• Proven ability to work well in a team environment
• Basic math skills needed to process simple payments
• Strong organizational and time management skills
• Ability to remain flexible and adaptable

Technology Skills

• Computer and software skills (PHreesia, EHR, Microsoft 365, Online Sources, etc.)
• Multi-line telephone and other office equipment such as printers, fax machines, etc.

DIRECT SUPERVISION

N/A

REQUIRED TRAININGS

• All assigned Relias training