Bilingual Personal Lines CSR - Customer Care Specialist

The Jonus Group; Faribault (MN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

The Jonus Group in Faribault, MN is seeking a dedicated Bilingual Personal Lines Customer Service Representative (CSR) to join our team. This role focuses on delivering exceptional service for personal lines clients, handling renewals, endorsements, and claims with accuracy and compliance.

The ideal candidate has 2–3 years of personal lines experience, strong communication, and a polish in bilingual support.

Qualifications

• Bilingual proficiency in English and another language is required.
• Minimum 2–3 years of experience in personal lines insurance or related field.
• Relevant insurance licensure/designations preferred.
• Familiarity with insurance software/tools preferred.
• Strong communication, problem-solving, and organizational skills are essential.

Responsibilities

• Provide exceptional customer service to clients with personal lines insurance.
• Manage and maintain client accounts ensuring accuracy and compliance.
• Assist clients with policy renewals, endorsements and claims processing.
• Educate clients on available insurance options and coverage.
• Collaborate with team to ensure seamless service delivery.
• Document client interactions using company software.

Skills

Bilingual proficiency

Communication

Problem solving

Organizational skills

Customer service

Education

Insurance licensure/designations

Tools

Insurance software

Job description

The Jonus Group in Faribault, MN is seeking a dedicated Bilingual Personal Lines Customer Service Representative (CSR) to join our team. This role focuses on delivering exceptional service for personal lines clients, handling renewals, endorsements, and claims with accuracy and compliance.

The ideal candidate has 2–3 years of personal lines experience, strong communication, and a polish in bilingual support.