Bilingual Personal Injury Intake Specialist (Overnight Shift)

Block LLP; Burbank (CA); On-site; USD 74,721,000 - 91,384,000; Full time

Benefits offered by this job

Bonus opportunities

401(k) program

Nine paid firm holidays + time off

Training and development

Collaborative team environment

Firm-sponsored events

Growth opportunities

Job summary

Block LLP is seeking an Intake Specialist to be the first point of contact for individuals seeking legal assistance after an accident or injury. You will gather case information, evaluate claims, and deliver an exceptional client experience.

Two full-time shifts are available: day 11am-8pm and overnight 3pm-12am. You will work on intake, onboarding, and coordination with attorneys, while maintaining strict confidentiality.

Qualifications

• Bilingual in English and Spanish.
• Minimum of 1 year of legal intake experience.
• Experience in a Personal Injury Law Firm or legal environment.
• Familiarity with CRM, intake, or case management software.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal skills.
• Ability to communicate with empathy, professionalism, and confidence.
• Strong organizational skills and attention to detail.
• Ability to multitask and work independently during the assigned shift.
• Comfortable handling a high volume of inbound calls and follow-up tasks.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Answer inbound calls from prospective clients seeking legal assistance.
• Conduct detailed intake interviews in both English and Spanish.
• Gather accident, injury, treatment, insurance, and liability information.
• Assess potential cases based on firm criteria and elevate urgent matters when necessary.
• Guide prospective clients through the intake and onboarding process.
• Coordinate follow-up communications.
• Build trust and rapport with callers while providing compassionate support.
• Accurately document client information and maintain detailed notes within the firm's case management system.
• Maintain confidentiality and handle sensitive information with professionalism.
• Collaborate with attorneys and team members to ensure a seamless client onboarding experience.
• Support additional intake and administrative functions as needed.

Skills

Bilingual English/Spanish

Legal intake experience

CRM familiarity

Case management software

Strong communication

Organizational skills

Tools

CRM software

Case management software

Microsoft Office

Job description

Location: Burbank, CA
Employment Type: Full-Time, On-Site
Compensation: $26–$32 per hour

Schedule Options

We are hiring for two full-time schedules:

• Day Shift: 11am-8pm
• Overnight Shift: 3pm-12am

The listed schedules are the standard hours for each position. While consistent availability during these hours is expected, the firm may consider limited scheduling adjustments on a case-by-case basis, depending on business and staffing needs.

About the Role

We’re looking for compassionate, driven, and highly organized Intake Specialists to join our growing team at Block LLP. We are currently hiring for both day and overnight shifts. Candidates will be considered for their preferred shift and are not required to be available for both.

As an Intake Specialist, you will serve as the first point of contact for individuals seeking legal assistance after an accident or injury. You will play a critical role in helping potential clients take the first step toward obtaining legal representation by gathering important case information, evaluating potential claims, and delivering an exceptional client experience.

This role is ideal for someone who thrives on helping people, communicates effectively over the phone, and can build trust and rapport with individuals during difficult situations.

About Block LLP

Block LLP is a rapidly growing plaintiff personal injury law firm dedicated to delivering exceptional results and exemplary service to our clients. We are passionate about helping injured individuals and families navigate some of life's most challenging moments with compassion, advocacy, and expertise.

Our culture is built around five core values: Vibrant Culture, Teamwork, Relentless Pursuit of Excellence, Dependability, and Exemplary Service. These values guide how we support our clients, collaborate with one another, and approach our work every day.

What You'll Do

• Answer inbound calls from prospective clients seeking legal assistance
• Conduct detailed intake interviews in both English and Spanish
• Gather accident, injury, treatment, insurance, and liability information
• Assess potential cases based on firm criteria and elevate urgent matters when necessary
• Guide prospective clients through the intake and onboarding process
• Coordinate follow-up communications
• Build trust and rapport with callers while providing compassionate support
• Accurately document client information and maintain detailed notes within the firm's case management system
• Maintain confidentiality and handle sensitive information with professionalism
• Collaborate with attorneys and team members to ensure a seamless client onboarding experience
• Support additional intake and administrative functions as needed

• Bilingual in English and Spanish
• Minimum of 1 year of legal intake experience
• Experience working in a Personal Injury Law Firm or legal environment
• Familiarity with CRM, intake, or case management software
• Excellent verbal and written communication skills
• Strong active listening and interpersonal skills
• Ability to communicate with empathy, professionalism, and confidence
• Strong organizational skills and attention to detail
• Ability to multitask and work independently during the assigned shift
• Comfortable handling a high volume of inbound calls and follow-up tasks
• Proficiency with Microsoft Office (Outlook, Word, Excel)

• Bonus opportunities
• 401(k) program
• Nine paid firm holidays annually + additional time off
• Training and professional development opportunities
• Collaborative and supportive team environment
• Firm-sponsored events and team activities
• Opportunities for growth and advancement within a rapidly growing firm

Apply Today

If you're looking for an opportunity to grow your career with a team that values excellence, teamwork, and exceptional service, we'd love to hear from you.

Block LLP is an equal opportunity employer and values diversity in the workplace. We encourage qualified candidates from all backgrounds to apply.