Bilingual Personal Injury Intake Specialist- Day or Overnight Shift

Block LLP; Burbank (CA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Bonus opportunities

401(k) program

Nine paid firm holidays annually

Training and professional development

Team events and growth opportunities

Job summary

Block LLP is seeking compassionate Intake Specialists for day and overnight shifts at our Burbank office. You will be the first contact for potential clients after an accident, gathering essential case information and guiding them through onboarding while delivering excellent client service.

The role emphasizes empathetic communication, strong organization, and the ability to manage high call volumes in a fast-paced environment.

Qualifications

• Bilingual in English and Spanish required.
• Minimum of 1 year of legal intake experience.
• Experience in a Personal Injury law firm or legal environment preferred.
• Familiarity with CRM or case management tools; strong communication is essential.

Responsibilities

• Answer inbound calls from prospective clients seeking legal help.
• Conduct intake interviews in English and Spanish.
• Gather accident, injury, treatment, insurance, and liability details.
• Escalate urgent matters and guide clients through onboarding.
• Document information and maintain detailed notes in the case system.
• Collaborate with attorneys and team members to ensure smooth intake.

Skills

Bilingual English/Spanish

Communication skills

Organizational skills

Multitasking

Empathy

Tools

CRM software

Intake/case management software

Microsoft Office

Job description

Schedule Options

We are hiring for three full-time schedules:

• Monday-Friday (10am-7pm)
• Tuesday-Saturday (8am-5pm)
• Sunday-Thursday (9am-6pm)

Location:

Burbank, CA

Employment Type:

Full-Time, On-Site

Compensation:

$26-$32 per hour

Schedule Options

We are hiring for three full-time schedules:

• Monday-Friday (10am-7pm)
• Tuesday-Saturday (8am-5pm)
• Sunday-Thursday (9am-6pm)

The listed schedules are the standard schedules for each position. While consistent availability during these days is expected, the firm may consider limited scheduling adjustments on a case-by-case basis, depending on business and staffing needs.

About The Role

We're looking for compassionate, driven, and highly organized Intake Specialists to join our growing team at Block LLP. We are currently hiring for both day and overnight shifts. Candidates will be considered for their preferred shift and are not required to be available for all.

As an Intake Specialist, you will serve as the first point of contact for individuals seeking legal assistance after an accident or injury. You will play a critical role in helping potential clients take the first step toward obtaining legal representation by gathering important case information, evaluating potential claims, and delivering an exceptional client experience.

This role is ideal for someone who thrives on helping people, communicates effectively over the phone, and can build trust and rapport with individuals during difficult situations.

About Block LLP

Block LLP is a rapidly growing plaintiff personal injury law firm dedicated to delivering exceptional results and exemplary service to our clients. We are passionate about helping injured individuals and families navigate some of life's most challenging moments with compassion, advocacy, and expertise.

Our culture is built around five core values: Vibrant Culture, Teamwork, Relentless Pursuit of Excellence, Dependability, and Exemplary Service. These values guide how we support our clients, collaborate with one another, and approach our work every day.

What You'll Do

• Answer inbound calls from prospective clients seeking legal assistance
• Conduct detailed intake interviews in both English and Spanish
• Gather accident, injury, treatment, insurance, and liability information
• Assess potential cases based on firm criteria and escalat urgent matters when necessary
• Guide prospective clients through the intake and onboarding process
• Coordinate follow-up communications
• Build trust and rapport with callers while providing compassionate support
• Accurately document client information and maintain detailed notes within the firm's case management system
• Maintain confidentiality and handle sensitive information with professionalism
• Collaborate with attorneys and team members to ensure a seamless client onboarding experience
• Support additional intake and administrative functions as needed

Requirements

• Bilingual in English and Spanish
• Minimum of 1 year of legal intake experience
• Experience working in a Personal Injury Law Firm or legal environment
• Familiarity with CRM, intake, or case management software
• Excellent verbal and written communication skills
• Strong active listening and interpersonal skills
• Ability to communicate with empathy, professionalism, and confidence
• Strong organizational skills and attention to detail
• Ability to multitask and work independently during the assigned shift
• Comfortable handling a high volume of inbound calls and follow-up tasks
• Proficiency with Microsoft Office (Outlook, Word, Excel)

Benefits

• Bonus opportunities
• 401(k) program
• Nine paid firm holidays annually + additional time off
• Training and professional development opportunities
• Collaborative and supportive team environment
• Firm-sponsored events and team activities
• Opportunities for growth and advancement within a rapidly growing firm

Block LLP is an equal opportunity employer and values diversity in the workplace. We encourage qualified candidates from all backgrounds to apply.