Spanish Bilingual Intake Specialist - Nights & Weekends

Torklaw; Chicago (IL); Presencial; USD 45.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary plus bonus

12 paid holidays annually

10 paid vacation days annually

6 paid sick days annually

Medical insurance

Optional dental, vision, and life ins.

401(k) with company match

Laptop provided, upgraded every 3 yrs

Descripción de la vacante

TORKLAW is seeking a Bilingual Intake Specialist to support plaintiff personal injury cases in Chicago. The role focuses on empathetic client engagement, consultative intake, and accurate data entry to begin the client journey toward justice.

The ideal candidate communicates effectively in English and Spanish, can manage multiple tasks, and works well in a fast-paced environment while maintaining professionalism and care for clients.

Formación

• Bilingual English/Spanish required.
• 1+ year experience in a similar role or equivalent education.
• Computer literate with standard office productivity software.
• Strong interpersonal and communication skills.
• Ability to multitask and stay organized.

Responsabilidades

• Engage with potential clients to build trust from first contact.
• Assess client situations and explain the best course of action.
• Communicate across phone, text, chat, and email with empathy.
• Enter data accurately and follow up on potential cases.
• Collaborate with the team while able to work independently.
• Smoothly hand off clients to the case team.

Conocimientos

Bilingual English/Spanish

Customer service

Communication skills

Team player

Organizational skills

Educación

High school diploma

Herramientas

Office software

Descripción del empleo

BILINGUAL INTAKE SPECIALIST | PLAINTIFF PERSONAL INJURY

PAY: $45K- $55K + bonus structure

Schedule: T - F 12PM - 9PM, Sat. 11AM- 8PM; M & Sun OFF

We are more than just a personal injury law firm - we are a dedicated team committed to making a meaningful difference in the lives of those we serve. Behind every case is a real person facing real challenges, and we are honored to stand by their side during difficult times.

If you are someone who thrives in a fast-paced environment, communicates with empathy and confidence, and is passionate about helping people, this may be the opportunity you’ve been waiting for.

This is more than an intake role. This is where client trust begins.

WHAT YOU'LL DO

As an Intake Specialist your duties will include, but are by no means limited to:

• Client Engagement: Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction.
• Consultative Approach: Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TORKLAW can support their journey to justice.
• Communication Excellence: Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange.
• Precision in Execution: Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process.
• Team Collaboration and Independence: Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously.
• Seamless Hand-off: transition the newly retained client to the team that will handle his/her case.

WHAT WE'RE LOOKING FOR

• Bilingual (English/Spanish) is required
• Ideally 1+ year if experience in a similar role, or equivalent education
• Computer literate and proficient with standard off productivity software
• Effective team player
• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• A problem-solver the ability to handle challenging situations
• Friendly and approachable demeanor
• High school diploma or equivalent preferred
• Previous experience in customer service or administration preferred

BENEFITS & PERKS

We believe great people deserve great support.

TORKLAW offers:

• Competitive salary plus generous bonus structure
• 12 paid holidays annually
• 10 paid vacation days annually
• 6 paid sick days annually
• Medical insurance
• Optional dental, vision, and life insurance
• 401(k) with a 4% fully vested safe-harbor company match
• Regular team events, happy hours, team-building activities, and holiday parties
• Company-issued laptop upgraded every 3 years- yours to keep afterward

JOIN A TEAM THAT CARES

At TORKLAW, we fight for people during some of the most difficult moments of their lives. That mission drives everything we do.

If you’re looking for a place where your work matters, your growth is supported, and your impact is real — we’d love to hear from you.