Bilingual Personal Banker - Lubbock, TX

First Convenience Bank; Lubbock (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

First Convenience Bank is seeking a Bilingual Personal Banker in Lubbock, TX to assist customers with deposits, account services, and sales of bank products. The role emphasizes Spanish-English communication and excellent customer service in a fast-paced branch.

You will handle cash transactions, verify details, and cross-sell services while maintaining accuracy and compliance. The position requires a flexible schedule and a focus on teamwork and reliability.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Ability to communicate clearly in both Spanish and English.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation.
• Must work well with others in a team environment.

Responsibilities

• Provide exceptional customer service and handle cash in a high-volume environment.
• Evaluate customer relationships to offer bank products and services.
• Follow policies in accordance with bank directives.
• Aim for monthly new account production targets set by management.
• Participate in in-store prospecting and sales activities.
• Process deposits and pay outs, balance daily transactions.
• Receive cash and checks, verify amounts and endorsements.
• Inspect cash to guard against counterfeit items and improper IDs.
• Enter transactions into systems and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Perform tasks requested by supervisors related to bank functions.
• Maintain regular attendance and punctuality.
• Adhere to established authority limits.

Skills

Bilingual Spanish/English

Education

High school diploma or equivalent

Job description

Bilingual Personal Banker

#698-30655

Lubbock, Texas, United States

Location

FCB Lubbock 82nd St. Wal-Mart

Location Address

6315 82nd St #5

Position Type

Full Time

Requirements

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.