Bilingual Personal Banker I: Grow Customer Relationships

Fifth Third; Aurora, Northern (IL, KY); Hybrid; USD 44,000 - 70,000; Full time

Job summary

Fifth Third Bank is seeking a Personal Banker I in Aurora, IL to participate in a 4-8 week onboarding program that includes rotations in operations and Sales & Service. The role emphasizes consultative selling, acquiring new households, and cross-selling to clients while processing teller transactions and supporting the platform staff.

Selected candidates progress toward the Retail Personal Banker role, with opportunities to engage in community activities and tele-consulting, while upholding

Qualifications

• Spanish Speaking Preferred.
• College degree or work experience providing transferrable skills, or, combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-selling to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

Skills

Spanish Speaking Preferred

Sales/Consultative selling

Customer service

Professional appearance and written/sp

Education

College degree or transferable skills

Job description

Fifth Third Bank is seeking a Personal Banker I in Aurora, IL to participate in a 4-8 week onboarding program that includes rotations in operations and Sales & Service. The role emphasizes consultative selling, acquiring new households, and cross-selling to clients while processing teller transactions and supporting the platform staff.

Selected candidates progress toward the Retail Personal Banker role, with opportunities to engage in community activities and tele-consulting, while upholding