Bilingual Personal Banker - El Paso, TX

First Convenience Bank; El Paso (TX); Presencial; USD 26.000 - 32.000; Jornada completa

Descripción de la vacante

First Convenience Bank is seeking a teller in Texas. Under supervision, you will provide customer service, handle cash transactions, and promote bank products to a diverse customer base including Spanish speakers.

The role requires a high school diploma or equivalent, flexibility for evenings and weekends, and the ability to work in a fast-paced environment. Immediate start with reliable attendance is expected.

Formación

• Fluent communication in Spanish and English is required.
• Experience in retail or customer service preferred.

Responsabilidades

• Provide exceptional customer service, handling cash transactions.
• Promote bank products and services to customers.
• Follow bank policies and supervisor directions.
• Aim to achieve monthly new account targets.
• Participate in in-store sales and cross-selling.
• Process deposits, cashes, and other transactions accurately.
• Verify cash, endorsements, and detect counterfeit items.
• Enter transactions and issue receipts.
• Sell money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Provide services to a diverse customer base, including Spanish speakers.
• Maintain attendance and punctuality.

Conocimientos

Bilingual (Spanish & English)

Customer service

Cash handling

Team player

Clear communication

Educación

High school diploma or equivalent

Descripción del empleo

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.