Bilingual Personal Banker

Fhnb; Willis (TX); Hybrid; USD 33,000 - 42,000; Full time

Job summary

Fhnb is seeking a customer-focused Bank Teller at our Willis, TX branch. Under supervision, you will handle cash transactions, assist customers with deposits, withdrawals, and product inquiries, and help maintain accuracy in daily operations.

The role requires excellent communication in English and Spanish, a high school diploma, and the ability to work evenings, weekends, and holidays. Prior retail or customer service experience is preferred, with a strong emphasis on teamwork, accuracy, and

Qualifications

• Must be able to communicate clearly and professionally in English and Spanish.
• High school diploma or GED required or in progress.
• Six months of retail or customer service experience preferred.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Must pass background check and work well in a team environment.

Responsibilities

• Under direct supervision, provide exceptional customer service while handling cash transactions in a high-volume sales environment.
• Evaluate customer relationships to offer bank products and services.
• Follow policies in accordance with bank and supervisor direction.
• Achieve monthly new account production targets as assigned by management.
• Participate in an active sales environment and in-store prospecting as needed.
• Process deposits and disburse funds, balance daily operations, and record transactions accurately.
• Receive cash and checks, verify amounts, and check endorsements.
• Examine cash to guard against counterfeit items and fraud.
• Enter transactions into systems and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Cross-sell bank services to a diverse customer base, including Spanish-speaking customers.
• Perform other tasks requested by supervisors related to banking operations.

Skills

Bilingual English/Spanish

Customer service

Cash handling

Teamwork

Attention to detail

Education

High school diploma or GED

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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FCBI is an Equal Opportunity Employer
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