Bilingual Personal Banker

1stnb; Willis (TX); Híbrido; USD 28 000 - 38 000; Tempo integral

Resumo da oferta

1stnb in Willis, TX is seeking a customer-focused associate to provide outstanding service in a fast-paced banking environment. You will handle cash transactions, assist customers with deposits, and promote bank products tailored to client needs.

Fluency in Spanish and English is required, with a flexible schedule including evenings, weekends, and holidays. The role emphasizes cross-selling, accuracy in processing transactions, and teamwork to support daily banking operations while upholding

Qualificações

• Must be 18+ with a high school diploma or equivalent.
• Bilingual Spanish/English communication skills.
• 6 months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation per company policy.
• Ability to work well in a team and with coworkers.

Responsabilidades

• Provide exceptional customer service in a high-volume, sales-oriented environment.
• Evaluate customers to offer bank products and services.
• Process deposits and cash transactions accurately and balance daily operations.
• Sell money orders, cashier's checks, wires, and CDs; cross-sell bank services.
• Handle cash and checks, verify amounts, and detect counterfeit items.
• Maintain regular attendance and adhere to bank procedures.
• Work to achieve monthly new account production as directed by management.
• Assist customers with diverse needs, including Spanish-speaking clients.

Conhecimentos

Bilingual Spanish/English

Customer service

Cash handling

Sales / cross-selling

Teamwork

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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FCBI is an Equal Opportunity Employer
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